9 from rt import is_host_in_rt_tickets
12 # Time to enforce policy
15 # Where to email the summary
16 SUMTO = "soltesz@cs.princeton.edu"
20 from unified_model import *
22 def get_ticket_id(record):
23 if 'ticket_id' in record and record['ticket_id'] is not "" and record['ticket_id'] is not None:
24 return record['ticket_id']
25 elif 'found_rt_ticket' in record and \
26 record['found_rt_ticket'] is not "" and \
27 record['found_rt_ticket'] is not None:
28 return record['found_rt_ticket']
32 class MonitorMergeDiagnoseSendEscellate:
36 def __init__(self, hostname, act):
37 self.hostname = hostname
39 self.plcdb_hn2lb = None
40 if self.plcdb_hn2lb is None:
41 self.plcdb_hn2lb = database.dbLoad("plcdb_hn2lb")
42 self.loginbase = self.plcdb_hn2lb[self.hostname]
45 def getFBRecord(self):
46 if MonitorMergeDiagnoseSendEscellate.fb == None:
47 MonitorMergeDiagnoseSendEscellate.fb = database.dbLoad("findbad")
49 fb = MonitorMergeDiagnoseSendEscellate.fb
51 if self.hostname in fb['nodes']:
52 fbnode = fb['nodes'][self.hostname]['values']
54 raise Exception("Hostname %s not in scan database"% self.hostname)
57 def getActionRecord(self):
58 # update ticket status
59 if MonitorMergeDiagnoseSendEscellate.act_all == None:
60 MonitorMergeDiagnoseSendEscellate.act_all = database.dbLoad("act_all")
62 act_all = MonitorMergeDiagnoseSendEscellate.act_all
64 if self.hostname in act_all and len(act_all[self.hostname]) > 0:
65 actnode = act_all[self.hostname][0]
70 def getKernel(self, unamestr):
77 def mergeRecord(self, fbnode, actnode):
78 fbnode['kernel'] = self.getKernel(fbnode['kernel'])
79 fbnode['stage'] = "findbad"
80 fbnode['message'] = None
84 fbnode['time'] = time.time()
85 fbnode['email'] = TECH
86 fbnode['action-level'] = 0
87 fbnode['action'] = ['noop']
88 fbnode['date_created'] = time.time()
90 if actnode is None: # there is no entry in act_all
92 actnode.update(fbnode)
93 actnode['ticket_id'] = ""
94 actnode['prev_category'] = "ERROR"
96 actnode['prev_category']= actnode['category']
97 actnode['comonstats'] = fbnode['comonstats']
98 actnode['category'] = fbnode['category']
99 actnode['state'] = fbnode['state']
100 actnode['kernel'] = fbnode['kernel']
101 actnode['bootcd'] = fbnode['bootcd']
102 actnode['plcnode'] = fbnode['plcnode']
103 ticket = get_ticket_id(actnode)
104 if ticket is None: actnode['ticket_id'] = ""
105 actnode['rt'] = mailer.getTicketStatus(ticket)
107 #for key in actnode.keys():
108 # print "%10s %s %s " % (key, "==", actnode[key])
109 #print "----------------------------"
114 fbnode = self.getFBRecord()
115 actnode= self.getActionRecord()
116 actrec = self.mergeRecord(fbnode, actnode)
117 record = Record(self.hostname, actrec)
118 diag = self.diagnose(record)
119 if self.act and diag is not None:
120 self.action(record,diag)
122 def diagnose(self, record):
124 diag = PersistFlags(record.hostname, 60*60*24, db='persist_diagnose_flags')
125 # NOTE: change record stage based on RT status.
126 #diag.setFlag('ResetStage')
127 if record.stageIswaitforever():
128 ticket = record.data['rt']
129 if 'new' in ticket['Status']:
130 print "Resetting Stage!!!!!"
131 # diag.setFlag('ResetStage')
133 #if diag.getFlag('ResetStage'):
134 # print "diagnose: resetting stage"
135 # diag.resetFlag('ResetStage')
137 if 'resolved' in ticket['Status']:
138 diag.setFlag('RTEndRecord')
140 # NOTE: take category, and prepare action
141 category = record.getCategory()
142 if category == "error":
143 diag.setFlag('SendNodedown')
144 record.data['message_series'] = emailTxt.mailtxt.newdown
145 record.data['log'] = self.getDownLog(record)
147 elif category == "prod" or category == "alpha":
148 state = record.getState()
150 if record.severity() != 0:
151 diag.setFlag('SendThankyou')
152 print "RESETTING STAGE: improvement"
153 record.data['stage'] = 'improvement'
154 record.data['message_series'] = emailTxt.mailtxt.newthankyou
155 record.data['log'] = self.getThankyouLog(record)
157 # NOTE: do nothing, since we've already done the above.
158 print "DIAGNOSED: %s is boot. no further action necessary." % record.hostname
160 elif state == "debug":
163 print "unknown state %s for host %s" % (state, self.hostname)
165 print "unknown category: %s" % category
168 # TODO: how to not send email?...
169 record = self.checkStageAndTime(diag,record)
171 print "diagnose: checkStageAndTime Returned Valid Record"
172 site = PersistFlags(self.loginbase, 1, db='site_persistflags')
174 if "good" not in site.status: # != "good":
175 print "diagnose: Setting site %s for 'squeeze'" % self.loginbase
176 diag.setFlag('Squeeze')
178 print "diagnose: Setting site %s for 'backoff'" % self.loginbase
179 diag.setFlag('BackOff')
184 # print "checkStageAndTime Returned NULL Record"
187 def action(self, record, diag):
191 #print record.data['stage']
192 #print "improvement" in record.data['stage']
193 #print self.getSendEmailFlag(record)
194 print "%s %s DAYS DOWN" % ( self.hostname, Record.getDaysDown(record.data) )
195 if ( self.getSendEmailFlag(record) and Record.getDaysDown(record.data) >= 2 ) or \
196 "monitor-end-record" in record.data['stage']:
197 print "action: getting message"
198 message = record.getMessage(record.data['ticket_id'])
200 print "action: sending email"
201 message.send(record.getContacts())
202 #print "DEBUG NOT SENDING MESSAGE WHEN I SHOULD BE!!!!!"
203 #print "DEBUG NOT SENDING MESSAGE WHEN I SHOULD BE!!!!!"
204 #print "DEBUG NOT SENDING MESSAGE WHEN I SHOULD BE!!!!!"
206 if message.rt.ticket_id:
207 print "action: setting record ticket_id"
208 record.data['ticket_id'] = message.rt.ticket_id
210 if ( record.data['takeaction'] and diag.getFlag('Squeeze') ):
211 print "action: taking action"
212 record.takeAction(record.data['action-level'])
213 diag.resetFlag('Squeeze')
215 if diag.getFlag('BackOff'):
217 diag.resetFlag('BackOff')
220 if record.saveAction():
221 print "action: saving act_all db"
222 self.add_and_save_act_all(record)
224 print "action: NOT saving act_all db"
225 print "stage: %s %s" % ( record.data['stage'], record.data['save-act-all'] )
227 if record.improved() or diag.getFlag('RTEndRecord'):
228 print "action: end record for %s" % self.hostname
230 diag.setFlag('CloseRT')
231 diag.resetFlag('RTEndRecord')
236 if diag.getFlag('CloseRT'):
237 message.rt.closeTicket()
238 diag.resetFlag('CloseRT')
242 print "NOT sending email : %s" % config.mail
246 def getSendEmailFlag(self, record):
250 # resend if open & created longer than 30 days ago.
251 if 'rt' in record.data and \
252 'Status' in record.data['rt'] and \
253 "open" in record.data['rt']['Status'] and \
254 record.data['rt']['Created'] > int(time.time() - 60*60*24*30):
255 # if created-time is greater than the thirty days ago from the current time
260 def add_and_save_act_all(self, record):
261 self.act_all = database.dbLoad("act_all")
262 if self.hostname not in self.act_all:
263 self.act_all[self.hostname] = []
264 self.act_all[self.hostname].insert(0,record.data)
265 database.dbDump("act_all", self.act_all)
267 def getDownLog(self, record):
269 record.data['args'] = {'nodename': self.hostname}
270 record.data['info'] = (self.hostname, Record.getStrDaysDown(record.data), "")
272 #for key in record.data.keys():
273 # print "%10s %s %s " % (key, "==", record.data[key])
275 if record.data['ticket_id'] == "" and 'found_rt_ticket' in record.data:
276 log = "DOWN: %20s : %-40s == %20s %s" % \
277 (self.loginbase, self.hostname, record.data['info'][1:], record.data['found_rt_ticket'])
279 log = "DOWN: %20s : %-40s == %20s %s" % \
280 (self.loginbase, self.hostname, record.data['info'][1:], record.data['ticket_id'])
283 def getThankyouLog(self, record):
285 record.data['args'] = {'nodename': self.hostname}
286 record.data['info'] = (self.hostname, record.data['prev_category'], record.data['category'])
289 if record.data['ticket_id'] == "" and 'found_rt_ticket' in record.data:
290 log = "IMPR: %20s : %-40s == %20s %20s %s %s" % \
291 (self.loginbase, self.hostname, record.data['stage'],
292 record.data['prev_category'], record.data['category'], record.data['found_rt_ticket'])
294 log = "IMPR: %20s : %-40s == %20s %20s %s %s" % \
295 (self.loginbase, self.hostname, record.data['stage'],
296 record.data['prev_category'], record.data['category'], record.data['ticket_id'])
298 log = "IMPR: %s improved to %s " % (self.hostname, record.data['category'])
301 def checkStageAndTime(self, diag, record):
302 current_time = time.time()
303 delta = current_time - record.data['time']
305 if 'findbad' in record.data['stage']:
306 # The node is bad, and there's no previous record of it.
307 record.data['email'] = TECH
308 record.data['action'] = ['noop']
309 record.data['takeaction'] = False
310 record.data['message'] = record.data['message_series'][0]
311 record.data['stage'] = 'stage_actinoneweek'
312 record.data['save-act-all'] = True
313 record.data['action-level'] = 0
315 elif 'reboot_node' in record.data['stage']:
316 record.data['email'] = TECH
317 record.data['action'] = ['noop']
318 record.data['message'] = record.data['message_series'][0]
319 record.data['stage'] = 'stage_actinoneweek'
320 record.data['takeaction'] = False
321 record.data['save-act-all'] = False
322 record.data['action-level'] = 0
324 elif 'improvement' in record.data['stage']:
325 print "checkStageAndTime: backing off of %s" % self.hostname
326 record.data['action'] = ['close_rt']
327 record.data['takeaction'] = True
328 record.data['message'] = record.data['message_series'][0]
329 record.data['stage'] = 'monitor-end-record'
330 record.data['save-act-all'] = True
331 record.data['action-level'] = 0
333 elif 'actinoneweek' in record.data['stage']:
334 if delta >= 7 * SPERDAY:
335 print "checkStageAndTime: transition to next stage actintwoweeks"
336 record.data['email'] = TECH | PI
337 record.data['stage'] = 'stage_actintwoweeks'
338 record.data['message'] = record.data['message_series'][1]
339 record.data['action'] = ['nocreate' ]
340 record.data['time'] = current_time # reset clock for waitforever
341 record.data['takeaction'] = True
342 record.data['save-act-all'] = True
343 record.data['action-level'] = 1
344 elif delta >= 3* SPERDAY and not 'second-mail-at-oneweek' in record.data:
345 print "checkStageAndTime: second message in one week"
346 record.data['email'] = TECH
347 record.data['message'] = record.data['message_series'][0]
348 record.data['action'] = ['sendmailagain-waitforoneweekaction' ]
349 record.data['second-mail-at-oneweek'] = True
350 record.data['takeaction'] = False
351 record.data['save-act-all'] = True
352 record.data['action-level'] = 0
354 record.data['message'] = None
355 record.data['action'] = ['waitforoneweekaction' ]
356 record.data['takeaction'] = False
357 record.data['save-act-all'] = False
358 record.data['action-level'] = 0
359 print "checkStageAndTime: ignoring this record for: %s" % self.hostname
360 #return None # don't send if there's no action
362 elif 'actintwoweeks' in record.data['stage']:
363 if delta >= 7 * SPERDAY:
364 print "checkStageAndTime: transition to next stage waitforever"
365 record.data['email'] = TECH | PI | USER
366 record.data['stage'] = 'stage_waitforever'
367 record.data['message'] = record.data['message_series'][2]
368 record.data['action'] = ['suspendslices']
369 record.data['time'] = current_time # reset clock for waitforever
370 record.data['takeaction'] = True
371 record.data['save-act-all'] = True
372 record.data['action-level'] = 2
373 elif delta >= 3* SPERDAY and not 'second-mail-at-twoweeks' in record.data:
374 print "checkStageAndTime: second message in one week for stage two"
375 record.data['email'] = TECH | PI
376 record.data['message'] = record.data['message_series'][1]
377 record.data['action'] = ['sendmailagain-waitfortwoweeksaction' ]
378 record.data['second-mail-at-twoweeks'] = True
379 record.data['takeaction'] = False
380 record.data['save-act-all'] = True
381 record.data['action-level'] = 1
383 record.data['message'] = None
384 record.data['takeaction'] = False
385 record.data['action'] = ['waitfortwoweeksaction']
386 record.data['save-act-all'] = False
387 print "checkStageAndTime: second message in one week for stage two"
388 record.data['action-level'] = 1
389 #return None # don't send if there's no action
391 elif 'ticket_waitforever' in record.data['stage']:
392 record.data['email'] = TECH
393 record.data['takeaction'] = True
394 if 'first-found' not in record.data:
395 record.data['first-found'] = True
396 record.data['log'] += " firstfound"
397 record.data['action'] = ['ticket_waitforever']
398 record.data['message'] = None
399 record.data['time'] = current_time
400 record.data['save-act-all'] = True
401 record.data['action-level'] = 2
403 if delta >= 7*SPERDAY:
404 record.data['action'] = ['ticket_waitforever']
405 record.data['message'] = None
406 record.data['time'] = current_time # reset clock
407 record.data['save-act-all'] = True
408 record.data['action-level'] = 2
410 record.data['action'] = ['ticket_waitforever']
411 record.data['message'] = None
412 record.data['takeaction'] = False
413 record.data['save-act-all'] = False
414 record.data['action-level'] = 2
417 elif 'waitforever' in record.data['stage']:
418 # more than 3 days since last action
419 # TODO: send only on weekdays.
420 # NOTE: expects that 'time' has been reset before entering waitforever stage
421 record.data['takeaction'] = True
422 if delta >= 3*SPERDAY:
423 record.data['action'] = ['email-againwaitforever']
424 record.data['message'] = record.data['message_series'][2]
425 record.data['time'] = current_time # reset clock
426 record.data['save-act-all'] = True
427 record.data['action-level'] = 2
429 record.data['action'] = ['waitforever']
430 record.data['message'] = None
431 record.data['takeaction'] = False
432 record.data['save-act-all'] = False
433 record.data['action-level'] = 2
434 #return None # don't send if there's no action
437 # There is no action to be taken, possibly b/c the stage has
438 # already been performed, but diagnose picked it up again.
440 # 1. stage is unknown, or
441 # 2. delta is not big enough to bump it to the next stage.
442 # TODO: figure out which. for now assume 2.
443 print "UNKNOWN stage for %s; nothing done" % self.hostname
444 record.data['action'] = ['unknown']
445 record.data['message'] = record.data['message_series'][0]
447 record.data['email'] = TECH
448 record.data['action'] = ['noop']
449 record.data['message'] = record.data['message_series'][0]
450 record.data['stage'] = 'stage_actinoneweek'
451 record.data['time'] = current_time # reset clock
452 record.data['takeaction'] = False
453 record.data['save-act-all'] = True
455 print "%s" % record.data['log'],
456 print "%15s" % record.data['action']