9 from rt import is_host_in_rt_tickets
12 # Time to enforce policy
15 # Where to email the summary
16 SUMTO = "soltesz@cs.princeton.edu"
20 from unified_model import *
22 def get_ticket_id(record):
23 if 'ticket_id' in record and record['ticket_id'] is not "" and record['ticket_id'] is not None:
24 return record['ticket_id']
25 elif 'found_rt_ticket' in record and \
26 record['found_rt_ticket'] is not "" and \
27 record['found_rt_ticket'] is not None:
28 return record['found_rt_ticket']
32 class MonitorMergeDiagnoseSendEscellate:
36 def __init__(self, hostname, act):
37 self.hostname = hostname
39 self.plcdb_hn2lb = None
40 if self.plcdb_hn2lb is None:
41 self.plcdb_hn2lb = database.dbLoad("plcdb_hn2lb")
42 self.loginbase = self.plcdb_hn2lb[self.hostname]
45 def getFBRecord(self):
46 if MonitorMergeDiagnoseSendEscellate.fb == None:
47 MonitorMergeDiagnoseSendEscellate.fb = database.dbLoad("findbad")
49 fb = MonitorMergeDiagnoseSendEscellate.fb
51 if self.hostname in fb['nodes']:
52 fbnode = fb['nodes'][self.hostname]['values']
54 raise Exception("Hostname %s not in scan database"% self.hostname)
57 def getActionRecord(self):
58 # update ticket status
59 if MonitorMergeDiagnoseSendEscellate.act_all == None:
60 MonitorMergeDiagnoseSendEscellate.act_all = database.dbLoad("act_all")
62 act_all = MonitorMergeDiagnoseSendEscellate.act_all
64 if self.hostname in act_all and len(act_all[self.hostname]) > 0:
65 actnode = act_all[self.hostname][0]
70 def getKernel(self, unamestr):
77 def mergeRecord(self, fbnode, actnode):
78 fbnode['kernel'] = self.getKernel(fbnode['kernel'])
79 fbnode['stage'] = "findbad"
80 fbnode['message'] = None
84 fbnode['time'] = time.time()
85 fbnode['email'] = TECH
86 fbnode['action-level'] = 0
87 fbnode['action'] = ['noop']
88 fbnode['date_created'] = time.time()
90 if actnode is None: # there is no entry in act_all
92 actnode.update(fbnode)
93 actnode['ticket_id'] = ""
94 actnode['prev_category'] = "ERROR"
95 actnode['prev_state'] = "DOWN"
97 actnode['prev_category']= actnode['category']
98 actnode['prev_state'] = actnode['state']
99 actnode['comonstats'] = fbnode['comonstats']
100 actnode['category'] = fbnode['category']
101 actnode['state'] = fbnode['state']
102 actnode['kernel'] = fbnode['kernel']
103 actnode['bootcd'] = fbnode['bootcd']
104 actnode['plcnode'] = fbnode['plcnode']
105 ticket = get_ticket_id(actnode)
106 if ticket is None: actnode['ticket_id'] = ""
107 actnode['rt'] = mailer.getTicketStatus(ticket)
109 #for key in actnode.keys():
110 # print "%10s %s %s " % (key, "==", actnode[key])
111 #print "----------------------------"
116 fbnode = self.getFBRecord()
117 actnode= self.getActionRecord()
118 actrec = self.mergeRecord(fbnode, actnode)
119 record = Record(self.hostname, actrec)
122 #print record.data['time']
123 #print time.time() - record.data['time']
124 diag = self.diagnose(record)
125 if self.act and diag is not None:
126 self.action(record,diag)
128 def diagnose(self, record):
130 diag = PersistFlags(record.hostname, 60*60*24, db='persist_diagnose_flags')
131 # NOTE: change record stage based on RT status.
132 #diag.setFlag('ResetStage')
133 if record.stageIswaitforever():
134 ticket = record.data['rt']
135 if 'new' in ticket['Status']:
136 print "Resetting Stage!!!!!"
137 # diag.setFlag('ResetStage')
139 #if diag.getFlag('ResetStage'):
140 # print "diagnose: resetting stage"
141 # diag.resetFlag('ResetStage')
143 if 'resolved' in ticket['Status']:
144 diag.setFlag('RTEndRecord')
146 # NOTE: take category, and prepare action
147 category = record.getCategory()
148 if category == "error":
149 diag.setFlag('SendNodedown')
150 record.data['message_series'] = emailTxt.mailtxt.newdown
151 record.data['log'] = self.getDownLog(record)
153 elif category == "prod" or category == "alpha":
154 state = record.getState()
156 if record.severity() != 0:
157 diag.setFlag('SendThankyou')
158 print "RESETTING STAGE: improvement"
159 record.data['stage'] = 'improvement'
160 record.data['message_series'] = emailTxt.mailtxt.newthankyou
161 record.data['log'] = self.getThankyouLog(record)
163 # NOTE: do nothing, since we've already done the above.
164 print "DIAGNOSED: %s is boot. no further action necessary." % record.hostname
166 elif state == "debug":
169 print "unknown state %s for host %s" % (state, self.hostname)
171 print "unknown category: %s" % category
174 # TODO: how to not send email?...
175 record = self.checkStageAndTime(diag,record)
177 print "diagnose: checkStageAndTime Returned Valid Record"
178 site = PersistFlags(self.loginbase, 1, db='site_persistflags')
180 if "good" not in site.status: # != "good":
181 print "diagnose: Setting site %s for 'squeeze'" % self.loginbase
182 diag.setFlag('Squeeze')
184 print "diagnose: Setting site %s for 'backoff'" % self.loginbase
185 diag.setFlag('BackOff')
190 # print "checkStageAndTime Returned NULL Record"
193 def action(self, record, diag):
197 #print record.data['stage']
198 #print "improvement" in record.data['stage']
199 #print self.getSendEmailFlag(record)
200 print "%s %s DAYS DOWN" % ( self.hostname, Record.getDaysDown(record.data) )
201 if ( self.getSendEmailFlag(record) and Record.getDaysDown(record.data) >= 2 ) or \
202 "monitor-end-record" in record.data['stage']:
203 print "action: getting message"
204 message = record.getMessage(record.data['ticket_id'])
206 print "action: sending email"
207 message.send(record.getContacts())
208 #print "DEBUG NOT SENDING MESSAGE WHEN I SHOULD BE!!!!!"
209 #print "DEBUG NOT SENDING MESSAGE WHEN I SHOULD BE!!!!!"
210 #print "DEBUG NOT SENDING MESSAGE WHEN I SHOULD BE!!!!!"
212 if message.rt.ticket_id:
213 print "action: setting record ticket_id"
214 record.data['ticket_id'] = message.rt.ticket_id
216 if ( record.data['takeaction'] and diag.getFlag('Squeeze') ):
217 print "action: taking squeeze action"
218 record.takeAction(record.data['action-level'])
219 diag.resetFlag('Squeeze')
221 if diag.getFlag('BackOff'):
222 print "action: taking backoff action"
224 diag.resetFlag('BackOff')
227 if record.saveAction():
228 print "action: saving act_all db"
229 self.add_and_save_act_all(record)
231 print "action: NOT saving act_all db"
232 print "stage: %s %s" % ( record.data['stage'], record.data['save-act-all'] )
234 if record.improved() or diag.getFlag('RTEndRecord'):
235 print "action: end record for %s" % self.hostname
237 diag.setFlag('CloseRT')
238 diag.resetFlag('RTEndRecord')
243 if diag.getFlag('CloseRT'):
244 message.rt.closeTicket()
245 diag.resetFlag('CloseRT')
249 print "NOT sending email : %s" % config.mail
253 def getSendEmailFlag(self, record):
257 # resend if open & created longer than 30 days ago.
258 if 'rt' in record.data and \
259 'Status' in record.data['rt'] and \
260 "open" in record.data['rt']['Status'] and \
261 record.data['rt']['Created'] > int(time.time() - 60*60*24*30):
262 # if created-time is greater than the thirty days ago from the current time
267 def add_and_save_act_all(self, record):
268 self.act_all = database.dbLoad("act_all")
269 if self.hostname not in self.act_all:
270 self.act_all[self.hostname] = []
271 self.act_all[self.hostname].insert(0,record.data)
272 database.dbDump("act_all", self.act_all)
274 def getDownLog(self, record):
276 record.data['args'] = {'nodename': self.hostname}
277 record.data['info'] = (self.hostname, Record.getStrDaysDown(record.data), "")
279 #for key in record.data.keys():
280 # print "%10s %s %s " % (key, "==", record.data[key])
282 if record.data['ticket_id'] == "" and 'found_rt_ticket' in record.data:
283 log = "DOWN: %20s : %-40s == %20s %s" % \
284 (self.loginbase, self.hostname, record.data['info'][1:], record.data['found_rt_ticket'])
286 log = "DOWN: %20s : %-40s == %20s %s" % \
287 (self.loginbase, self.hostname, record.data['info'][1:], record.data['ticket_id'])
290 def getThankyouLog(self, record):
292 record.data['args'] = {'nodename': self.hostname}
293 record.data['info'] = (self.hostname, record.data['prev_category'], record.data['category'])
296 if record.data['ticket_id'] == "" and 'found_rt_ticket' in record.data:
297 log = "IMPR: %20s : %-40s == %20s %20s %s %s" % \
298 (self.loginbase, self.hostname, record.data['stage'],
299 record.data['prev_category'], record.data['category'], record.data['found_rt_ticket'])
301 log = "IMPR: %20s : %-40s == %20s %20s %s %s" % \
302 (self.loginbase, self.hostname, record.data['stage'],
303 record.data['prev_category'], record.data['category'], record.data['ticket_id'])
305 log = "IMPR: %s improved to %s " % (self.hostname, record.data['category'])
308 def checkStageAndTime(self, diag, record):
309 current_time = time.time()
310 delta = current_time - record.data['time']
312 if 'findbad' in record.data['stage']:
313 # The node is bad, and there's no previous record of it.
314 record.data['email'] = TECH
315 record.data['action'] = ['noop']
316 record.data['takeaction'] = False
317 record.data['message'] = record.data['message_series'][0]
318 record.data['stage'] = 'stage_actinoneweek'
319 record.data['save-act-all'] = True
320 record.data['action-level'] = 0
322 elif 'reboot_node' in record.data['stage']:
323 record.data['email'] = TECH
324 record.data['action'] = ['noop']
325 record.data['message'] = record.data['message_series'][0]
326 record.data['stage'] = 'stage_actinoneweek'
327 record.data['takeaction'] = False
328 record.data['save-act-all'] = False
329 record.data['action-level'] = 0
331 elif 'improvement' in record.data['stage']:
332 print "checkStageAndTime: backing off of %s" % self.hostname
333 record.data['action'] = ['close_rt']
334 record.data['takeaction'] = True
335 record.data['message'] = record.data['message_series'][0]
336 record.data['stage'] = 'monitor-end-record'
337 record.data['save-act-all'] = True
338 record.data['action-level'] = 0
340 elif 'actinoneweek' in record.data['stage']:
341 if delta >= 7 * SPERDAY:
342 print "checkStageAndTime: transition to next stage actintwoweeks"
343 record.data['email'] = TECH | PI
344 record.data['stage'] = 'stage_actintwoweeks'
345 record.data['message'] = record.data['message_series'][1]
346 record.data['action'] = ['nocreate' ]
347 record.data['time'] = current_time # reset clock for waitforever
348 record.data['takeaction'] = True
349 record.data['save-act-all'] = True
350 record.data['action-level'] = 1
351 elif delta >= 3* SPERDAY and not 'second-mail-at-oneweek' in record.data:
352 print "checkStageAndTime: second message in one week"
353 record.data['email'] = TECH
354 record.data['message'] = record.data['message_series'][0]
355 record.data['action'] = ['sendmailagain-waitforoneweekaction' ]
356 record.data['second-mail-at-oneweek'] = True
357 record.data['takeaction'] = False
358 record.data['save-act-all'] = True
359 record.data['action-level'] = 0
361 record.data['message'] = None
362 record.data['action'] = ['waitforoneweekaction' ]
363 record.data['takeaction'] = False
364 record.data['save-act-all'] = False
365 record.data['action-level'] = 0
366 print "checkStageAndTime: ignoring this record for: %s" % self.hostname
367 #return None # don't send if there's no action
369 elif 'actintwoweeks' in record.data['stage']:
370 if delta >= 7 * SPERDAY:
371 print "checkStageAndTime: transition to next stage waitforever"
372 record.data['email'] = TECH | PI | USER
373 record.data['stage'] = 'stage_waitforever'
374 record.data['message'] = record.data['message_series'][2]
375 record.data['action'] = ['suspendslices']
376 record.data['time'] = current_time # reset clock for waitforever
377 record.data['takeaction'] = True
378 record.data['save-act-all'] = True
379 record.data['action-level'] = 2
380 elif delta >= 3* SPERDAY and not 'second-mail-at-twoweeks' in record.data:
381 print "checkStageAndTime: second message in one week for stage two"
382 record.data['email'] = TECH | PI
383 record.data['message'] = record.data['message_series'][1]
384 record.data['action'] = ['sendmailagain-waitfortwoweeksaction' ]
385 record.data['second-mail-at-twoweeks'] = True
386 record.data['takeaction'] = False
387 record.data['save-act-all'] = True
388 record.data['action-level'] = 1
390 record.data['message'] = None
391 record.data['takeaction'] = False
392 record.data['action'] = ['waitfortwoweeksaction']
393 record.data['save-act-all'] = False
394 print "checkStageAndTime: second message in one week for stage two"
395 record.data['action-level'] = 1
396 #return None # don't send if there's no action
398 elif 'ticket_waitforever' in record.data['stage']:
399 record.data['email'] = TECH
400 record.data['takeaction'] = True
401 if 'first-found' not in record.data:
402 record.data['first-found'] = True
403 record.data['log'] += " firstfound"
404 record.data['action'] = ['ticket_waitforever']
405 record.data['message'] = None
406 record.data['time'] = current_time
407 record.data['save-act-all'] = True
408 record.data['action-level'] = 2
410 if delta >= 7*SPERDAY:
411 record.data['action'] = ['ticket_waitforever']
412 record.data['message'] = None
413 record.data['time'] = current_time # reset clock
414 record.data['save-act-all'] = True
415 record.data['action-level'] = 2
417 record.data['action'] = ['ticket_waitforever']
418 record.data['message'] = None
419 record.data['takeaction'] = False
420 record.data['save-act-all'] = False
421 record.data['action-level'] = 2
424 elif 'waitforever' in record.data['stage']:
425 # more than 3 days since last action
426 # TODO: send only on weekdays.
427 # NOTE: expects that 'time' has been reset before entering waitforever stage
428 record.data['takeaction'] = True
429 if delta >= 3*SPERDAY:
430 record.data['action'] = ['email-againwaitforever']
431 record.data['message'] = record.data['message_series'][2]
432 record.data['time'] = current_time # reset clock
433 record.data['save-act-all'] = True
434 record.data['action-level'] = 2
436 record.data['action'] = ['waitforever']
437 record.data['message'] = None
438 record.data['takeaction'] = False
439 record.data['save-act-all'] = False
440 record.data['action-level'] = 2
441 #return None # don't send if there's no action
444 # There is no action to be taken, possibly b/c the stage has
445 # already been performed, but diagnose picked it up again.
447 # 1. stage is unknown, or
448 # 2. delta is not big enough to bump it to the next stage.
449 # TODO: figure out which. for now assume 2.
450 print "UNKNOWN stage for %s; nothing done" % self.hostname
451 record.data['action'] = ['unknown']
452 record.data['message'] = record.data['message_series'][0]
454 record.data['email'] = TECH
455 record.data['action'] = ['noop']
456 record.data['message'] = record.data['message_series'][0]
457 record.data['stage'] = 'stage_actinoneweek'
458 record.data['time'] = current_time # reset clock
459 record.data['takeaction'] = False
460 record.data['save-act-all'] = True
462 print "%s" % record.data['log'],
463 print "%15s" % record.data['action']