3 { GroupDomain => 'SystemInternal',
4 GroupType => 'Everyone',
5 Right => 'CreateTicket', },
7 { GroupDomain => 'SystemInternal',
8 GroupType => 'Everyone',
9 Right => 'ReplyToTicket', },
11 { GroupDomain => 'RT::System-Role',
12 GroupType => 'AdminCc',
13 Right => 'WatchAsAdminCc', },
15 { GroupDomain => 'RT::System-Role',
17 Right => 'ReplyToTicket', },
19 { GroupDomain => 'RT::System-Role',
23 { GroupDomain => 'RT::System-Role',
25 Right => 'ReplyToTicket', },
27 { GroupDomain => 'RT::System-Role',
29 Right => 'ModifyTicket', },
33 { ScripCondition => 'On Create',
34 ScripAction => 'AutoReply To Requestors',
35 Template => 'AutoReply' },
36 { ScripCondition => 'On Correspond',
37 ScripAction => 'Notify Requestors, Ccs and AdminCcs',
38 Template => 'PlanetLab Correspond with CC in body', },
39 { ScripCondition => 'On Create',
40 ScripAction => 'Notify AdminCcs',
41 Template => 'PlanetLab Create with CC in body', },
46 Name => 'Autoreply', # loc
47 Description => 'Default Autoresponse template', # loc
48 Content => 'Subject: AutoReply: {$Ticket->Subject}
52 Thank you very much for reporting this.
54 This message was automatically generated in response to the
55 creation of a trouble ticket regarding:
57 "{$Ticket->Subject()}"
59 There is no need to reply to this message right now. Your ticket has been
60 assigned an ID of [{$rtname} #{$Ticket->id()}].
62 Please include the string:
64 [{$rtname} #{$Ticket->id}]
66 in the subject line of all future correspondence about this issue. To do so,
67 you may reply to this message.
70 {$Ticket->QueueObj->CorrespondAddress()}
72 -------------------------------------------------------------------------
73 {$Transaction->Content()}
78 Name => 'PlanetLab Correspond with CC in body',
79 Description => 'Message with the recipients in the header', # loc
80 Content => 'RT-Attach-Message: yes
82 Email Recipients (see http://PLC_RT_HOSTNAME/support )
83 Owner: {$Ticket->OwnerObj->Name}
84 Requestor: {$Ticket->RequestorAddresses}
85 { if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
87 ==================================================
89 {$Transaction->Content()}
94 Name => 'PlanetLab Create with CC in body',
95 Description => 'Create with CC in body', # loc
96 Content => 'RT-Attach-Message: yes
98 Email Recipients (see http://PLC_RT_HOSTNAME/support )
99 Owner: {$Ticket->OwnerObj->Name}
100 Requestor: {$Ticket->RequestorAddresses}
101 { if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
103 ==================================================
105 {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
106 Transaction: {$Transaction->Description}
108 Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
110 {$Transaction->Content()}
117 Description => 'Queue for monitor',
118 CorrespondAddress => 'monitor@PLC_RT_HOSTNAME',
119 CommentAddress => '', },
121 { Name => 'security',
122 Description => 'Queue for security issues',
123 CorrespondAddress => 'security@PLC_RT_HOSTNAME',
124 CommentAddress => '', },
127 Description => 'Queue for legal issues',
128 CorrespondAddress => 'legal@PLC_RT_HOSTNAME',
129 CommentAddress => '', },