+FROM="monitor@planet-lab.org"
+
+def reformat_for_rt(text):
+ lines = text.split("\n")
+ spaced_text = ""
+ for line in lines:
+ spaced_text += " %s\n" %line
+ return spaced_text
+
+
+def _setupRTenvironment():
+ os.environ['PATH'] = os.environ['PATH'] + ":" + monitorconfig.RT_WEB_TOOLS_PATH
+ os.environ['RTSERVER'] = monitorconfig.RT_WEB_SERVER
+ os.environ['RTUSER'] = monitorconfig.RT_WEB_USER
+ os.environ['RTPASSWD'] = monitorconfig.RT_WEB_PASSWORD
+ os.environ['RTDEBUG'] = monitorconfig.RT_WEB_DEBUG
+ return
+
+def setTicketStatus(ticket_id, status):
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ return {}
+
+ cmd = "rt edit ticket/%s set status=%s" % (ticket_id, status)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split('\n')
+ return "".join(l_values).strip()
+
+def getTicketStatus(ticket_id):
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ return {}
+
+ cmd = "rt show -t ticket -f id,subject,status,queue,created %s" % (ticket_id)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split('\n')
+ r_values = {}
+ for line in l_values:
+ if len(line) == 0: continue
+ vals = line.split(':')
+ key = vals[0]
+ r_values[key] = ":".join(vals[1:])
+ r_values[key] = r_values[key].strip()
+
+ r_values['Created'] = calendar.timegm(time.strptime(r_values['Created']))
+ return r_values
+
+def setAdminCCViaRT(ticket_id, to):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ # create a comma-separated list
+ s_to = ",".join(to)
+ cmd = "rt edit ticket/%s set admincc='%s'" % (ticket_id, s_to)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split()
+ f_in.close() ; f_out.close() ; f_err.close()
+ if len(l_values) > 3 and "updated" in l_values[3]:
+ # Success
+ pass
+ else:
+ print "VALUE:", value
+ print "ERROR: RT failed to update AdminCC for ticket %s" % ticket_id
+
+ return
+
+def setSubjectViaRT(ticket_id, subject):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ cmd = "rt edit ticket/%s set subject='%s'" % (ticket_id, subject)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split()
+ f_in.close() ; f_out.close() ; f_err.close()
+ if len(l_values) > 3 and "updated" in l_values[3]:
+ # Success
+ pass
+ else:
+ print "VALUE:", value
+ print "ERROR: RT failed to update subject for ticket %s" % ticket_id
+
+ return
+
+
+def addCommentViaRT(ticket_id, comment):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ cmd = "rt comment -m '%s' ticket/%s" % (comment, i_ticket_id)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split()
+ f_in.close() ; f_out.close() ; f_err.close()
+ if len(l_values) > 1 and "recorded" in l_values[1]:
+ # Success
+ pass
+ else:
+ # Error
+ f_in.close() ; f_out.close() ; f_err.close()
+ print "ERROR: RT failed to add comment to id %s" % ticket_id
+
+ return