if 'resolved' in ticket['Status']:
diag.setFlag('RTEndRecord')
+ # NOTE: try to give a default value to catch the errors for
+ # planetlab1.ias.csusb.edu which seems to have an out-of-date node config
+ record.data['message_series'] = emailTxt.mailtxt.newdown
# NOTE: take category, and prepare action
category = record.getCategory()
if category == "error":