sudo /usr/sbin/vps ax
-If you have a BootCD older than 3.0, you will need to create burn a new BootImage to CD or USB. You can find instructions for this at the Technical Contact's Guide:
+If you have a BootCD older than 3.0, you will need to create a new BootImage on CD or USB. You can find instructions for this at the Technical Contact's Guide:
https://www.planet-lab.org/doc/guides/bootcdsetup
""")
pcudown_one =("""Could not use PCU to reboot %(hostname)s""",
-"""As part of our machine monitoring and maintenance, we tried to use the PCU
-registered below, but could not for the following reason at the link below:
+"""As part of PlanetLab node monitoring and maintenance, we tried to use the PCU
+registered below, but could not for the reasons at the link below:
https://monitor.planet-lab.org/cgi-bin/printbadpcus.php?id=%(pcu_id)s
-We need your help resolving this issue in two ways:
+We need your help resolving this issue in a few ways:
+
+ 1. First, we need your help rebooting %(hostname)s. Because the above PCU does
+ not appear to work, please manually reboot this machine. If it turns out that
+ there is a problem with the PCU configuration, we can help you
+ resolve that independently.
-* First, we need your help rebooting %(hostname)s. Because we cannot leverage
- the above PCU, please manually reboot this machine and we can help you
- resolve any configuration errors with the PCU independently.
+ 2. If there is nothing apparently wrong with the PCU, or the mapping between
+ the PCU and the host, then there is likely a problem with our bootstrap
+ software on your machine. To help us, please make a note of any text on
+ the console and report it to mailto:support@planet-lab.org . An example
+ might be that the console hangs waiting for a module to unload. The last
+ reported name or any error messages on the screen would be very helpful.
-* Second, if it is possible, please correcct the above PCU problem.
- By enabling us to take administrative actions automatically from
- PlanetLab Central without local intervention, you can trade a small
- amount of time now for a time savings in the future.
+ 3. Alternately, if it is possible, please correcct the above PCU problem, or
+ let us know what steps you are taking. By enabling us to take administrative
+ actions automatically from PlanetLab Central without your intervention, you
+ can trade a small amount of time now for a time savings in the future.
If the PCU is up and running, but behind a firewall, please make it accessible
-from address block 128.112.139.0/25. You can confirm that this is the address
+from address block 128.112.139.0/24. You can confirm that this is the address
space from which the PlanetLab Central servers run.
If the above PCU is no longer in service, please delete it by visiting: