from emailTxt import *
import smtplib
from config import config
+import calendar
import logging
import os
import time
if ticket_id == None or ticket_id == "":
return {}
- cmd = "rt show -t ticket -f id,subject,status,queue %s" % (ticket_id)
+ cmd = "rt show -t ticket -f id,subject,status,queue,created %s" % (ticket_id)
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
l_values = value.split('\n')
if len(line) == 0: continue
vals = line.split(':')
key = vals[0]
- r_values[key] = "".join(vals[1:])
+ r_values[key] = ":".join(vals[1:])
r_values[key] = r_values[key].strip()
+
+ r_values['Created'] = calendar.timegm(time.strptime(r_values['Created']))
return r_values
def setAdminCCViaRT(ticket_id, to):