if ticket_id == None or ticket_id == "":
return {}
- cmd = "rt show -t ticket -f id,subject,status,queue,created %s" % (ticket_id)
+ cmd = "rt show -t ticket -f id,subject,status,queue,created,told %s" % (ticket_id)
print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
r_values[key] = r_values[key].strip()
r_values['Created'] = calendar.timegm(time.strptime(r_values['Created']))
+ #r_values['Told'] = calendar.timegm(time.strptime(r_values['Told']))
return r_values
def setAdminCCViaRT(ticket_id, to):
cmd = "rt correspond -m - %s" % ticket_id
print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
- f_in.write(text)
+ #f_in.write(input[:32000])
+ f_in.write(text[:32000])
f_in.flush()
f_in.close()
value = f_out.read()
input_text += "Queue: %s\n" % config.RT_QUEUE
for recipient in to:
input_text += "AdminCc: %s\n" % recipient
+ #input_text += "AdminCc: %s\n" % config.cc_email
input_text += "Text: %s"
# Add a space for each new line to get RT to accept the file.
cmd = "rt create -i -t ticket"
print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
- f_in.write(input_text % (subject, spaced_text))
+ input = input_text % (subject, spaced_text)
+ print "length: %s" % len(input)
+ # NOTE: RT hangs with larger input, probably due to some internal
+ # buffering. So, chop off messages at 32000
+ #f_in.write(input[:32000])
+ f_in.write(input[:32000])
f_in.flush()
f_in.close()
value = f_out.read()