def _setupRTenvironment():
- os.environ['PATH'] = os.environ['PATH'] + ":" + config.RT_WEB_TOOLS_PATH
+ os.environ['PATH'] = config.RT_WEB_TOOLS_PATH + ":" + os.environ['PATH']
os.environ['RTSERVER'] = config.RT_WEB_SERVER
os.environ['RTUSER'] = config.RT_WEB_USER
os.environ['RTPASSWD'] = config.RT_WEB_PASSWORD
return {}
cmd = "rt edit ticket/%s set status=%s" % (ticket_id, status)
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
l_values = value.split('\n')
if ticket_id == None or ticket_id == "":
return {}
- cmd = "rt show -t ticket -f id,subject,status,queue,created %s" % (ticket_id)
+ cmd = "rt show -t ticket -f id,subject,status,queue,created,told %s" % (ticket_id)
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
l_values = value.split('\n')
r_values[key] = r_values[key].strip()
r_values['Created'] = calendar.timegm(time.strptime(r_values['Created']))
+ #r_values['Told'] = calendar.timegm(time.strptime(r_values['Told']))
return r_values
def setAdminCCViaRT(ticket_id, to):
# create a comma-separated list
s_to = ",".join(to)
cmd = "rt edit ticket/%s set admincc='%s'" % (ticket_id, s_to)
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
l_values = value.split()
i_ticket_id = int(ticket_id)
cmd = "rt edit ticket/%s set subject='%s'" % (ticket_id, subject)
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
l_values = value.split()
i_ticket_id = int(ticket_id)
cmd = "rt comment -m '%s' ticket/%s" % (comment, i_ticket_id)
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
value = f_out.read()
l_values = value.split()
+ l_err = f_err.read()
f_in.close() ; f_out.close() ; f_err.close()
if len(l_values) > 1 and "recorded" in l_values[1]:
# Success
# Error
f_in.close() ; f_out.close() ; f_err.close()
print "ERROR: RT failed to add comment to id %s" % ticket_id
+ print "ERROR: %s" % l_err
return
if not config.debug:
cmd = "rt edit ticket/%s set status=resolved" % i_ticket_id
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
f_in.close()
value = f_out.read()
setAdminCCViaRT(ticket_id, to)
cmd = "rt correspond -m - %s" % ticket_id
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
- f_in.write(text)
+ #f_in.write(input[:32000])
+ f_in.write(text[:32000])
f_in.flush()
f_in.close()
value = f_out.read()
input_text += "Queue: %s\n" % config.RT_QUEUE
for recipient in to:
input_text += "AdminCc: %s\n" % recipient
+ #input_text += "AdminCc: %s\n" % config.cc_email
input_text += "Text: %s"
# Add a space for each new line to get RT to accept the file.
if config.mail and not config.debug:
cmd = "rt create -i -t ticket"
+ print cmd
(f_in, f_out, f_err) = os.popen3(cmd)
- f_in.write(input_text % (subject, spaced_text))
+ input = input_text % (subject, spaced_text)
+ print "length: %s" % len(input)
+ # NOTE: RT hangs with larger input, probably due to some internal
+ # buffering. So, chop off messages at 32000
+ #f_in.write(input[:32000])
+ f_in.write(input[:32000])
f_in.flush()
f_in.close()
value = f_out.read()