#Send a copy to RT owner: True
Set($LoopsToRTOwner , 1);
-#Standard Support Email Address
-Set($RTAddressRegexp , '^support@PLC_RT_HOSTNAME$');
+# Try to figure out CC watchers
+Set($ParseNewMessageForTicketCcs , 1);
+# pattern to self-identify to avoid loops to itself.
+Set($RTAddressRegexp , '^(support|monitor|legal|security)@PLC_RT_HOSTNAME$');
1;