--- /dev/null
+# Initial data for a fresh RT3 Installation.
+
+@Users = (
+ { Name => 'Nobody',
+ RealName => 'Nobody in particular',
+ Comments => 'Do not delete or modify this user. It is integral '
+ . 'to RT\'s internal data structures',
+ Privileged => '0', },
+
+ { Name => 'root',
+ Gecos => 'root',
+ RealName => 'Enoch Root',
+ Password => 'password',
+ EmailAddress => "root\@localhost",
+ Comments => 'SuperUser',
+ Privileged => '1', } );
+
+@Groups = (
+ { Name => '',
+ Type => 'Everyone', # loc
+ Domain => 'SystemInternal',
+ Instance => '',
+ Description => 'Pseudogroup for internal use', # loc
+ },
+ { Type => 'Privileged', # loc
+ Domain => 'SystemInternal',
+ Instance => '',
+ Name => '',
+ Description => 'Pseudogroup for internal use', # loc
+ },
+ { Name => '',
+ Type => 'Unprivileged', # loc
+ Domain => 'SystemInternal',
+ Instance => '',
+ Description => 'Pseudogroup for internal use', # loc
+ },
+ { Name => '',
+ Type => 'Owner', # loc
+ Domain => 'RT::System-Role',
+ Instance => '',
+ Description => 'SystemRolegroup for internal use', # loc
+ },
+ { Name => '',
+ Type => 'Requestor', # loc
+ Domain => 'RT::System-Role',
+ Instance => '',
+ Description => 'SystemRolegroup for internal use', # loc
+ },
+ { Name => '',
+ Type => 'Cc', # loc
+ Domain => 'RT::System-Role',
+ Instance => '',
+ Description => 'SystemRolegroup for internal use', # loc
+ },
+ { Name => '',
+ Type => 'AdminCc', # loc
+ Domain => 'RT::System-Role',
+ Instance => '',
+ Description => 'Pseudogroup for internal use', # loc
+ }, );
+
+@Queues = ({ Name => 'support',
+ Description => 'Queue for general issues',
+ CorrespondAddress => 'support@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+
+ { Name => 'monitor',
+ Description => 'Queue for monitor',
+ CorrespondAddress => 'monitor@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+
+ { Name => 'security',
+ Description => 'Queue for security issues',
+ CorrespondAddress => 'security@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+
+ { Name => 'legal',
+ Description => 'Queue for legal issues',
+ CorrespondAddress => 'legal@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+
+ { Name => 'General',
+ Description => 'The default queue',
+ CorrespondAddress => "",
+ CommentAddress => "", },
+
+ { Name => '___Approvals',
+ Description => 'A system-internal queue for the approvals system',
+ Disabled => 2, } );
+
+@ScripActions = (
+
+ { Name => 'Autoreply To Requestors', # loc
+ Description =>
+'Always sends a message to the requestors independent of message sender' , # loc
+ ExecModule => 'Autoreply',
+ Argument => 'Requestor' },
+ { Name => 'Notify Requestors', # loc
+ Description => 'Sends a message to the requestors', # loc
+ ExecModule => 'Notify',
+ Argument => 'Requestor' },
+ { Name => 'Notify Owner as Comment', # loc
+ Description => 'Sends mail to the owner', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'Owner' },
+ { Name => 'Notify Owner', # loc
+ Description => 'Sends mail to the owner', # loc
+ ExecModule => 'Notify',
+ Argument => 'Owner' },
+ { Name => 'Notify Ccs as Comment', # loc
+ Description => 'Sends mail to the Ccs as a comment', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'Cc' },
+ { Name => 'Notify Ccs', # loc
+ Description => 'Sends mail to the Ccs', # loc
+ ExecModule => 'Notify',
+ Argument => 'Cc' },
+ { Name => 'Notify AdminCcs as Comment', # loc
+ Description => 'Sends mail to the administrative Ccs as a comment', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'AdminCc' },
+ { Name => 'Notify AdminCcs', # loc
+ Description => 'Sends mail to the administrative Ccs', # loc
+ ExecModule => 'Notify',
+ Argument => 'AdminCc' },
+
+ { Name => 'Notify Requestors and Ccs as Comment', # loc
+ Description => 'Send mail to requestors and Ccs as a comment', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'Requestor,Cc' },
+
+ { Name => 'Notify Requestors and Ccs', # loc
+ Description => 'Send mail to requestors and Ccs', # loc
+ ExecModule => 'Notify',
+ Argument => 'Requestor,Cc' },
+
+ { Name => 'Notify Requestors, Ccs and AdminCcs as Comment', # loc
+ Description => 'Send mail to all watchers as a "comment"', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'All' },
+ { Name => 'Notify Requestors, Ccs and AdminCcs', # loc
+ Description => 'Send mail to all watchers', # loc
+ ExecModule => 'Notify',
+ Argument => 'All' },
+ { Name => 'Notify Other Recipients as Comment', # loc
+ Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
+ ExecModule => 'NotifyAsComment',
+ Argument => 'OtherRecipients' },
+ { Name => 'Notify Other Recipients', # loc
+ Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
+ ExecModule => 'Notify',
+ Argument => 'OtherRecipients' },
+ { Name => 'User Defined', # loc
+ Description => 'Perform a user-defined action', # loc
+ ExecModule => 'UserDefined', },
+ { Name => 'Create Tickets', # loc
+ Description =>
+ 'Create new tickets based on this scrip\'s template', # loc
+ ExecModule => 'CreateTickets', },
+ { Name => 'Open Tickets',
+ Description => 'Open tickets on correspondence', # loc
+ ExecModule => 'AutoOpen' },
+);
+
+@ScripConditions = (
+ { Name => 'On Create', # loc
+ Description => 'When a ticket is created', # loc
+ ApplicableTransTypes => 'Create',
+ ExecModule => 'AnyTransaction', },
+
+ { Name => 'On Transaction', # loc
+ Description => 'When anything happens', # loc
+ ApplicableTransTypes => 'Any',
+ ExecModule => 'AnyTransaction', },
+ {
+
+ Name => 'On Correspond', # loc
+ Description => 'Whenever correspondence comes in', # loc
+ ApplicableTransTypes => 'Correspond',
+ ExecModule => 'AnyTransaction', },
+
+ {
+
+ Name => 'On Comment', # loc
+ Description => 'Whenever comments come in', # loc
+ ApplicableTransTypes => 'Comment',
+ ExecModule => 'AnyTransaction' },
+ {
+
+ Name => 'On Status Change', # loc
+ Description => 'Whenever a ticket\'s status changes', # loc
+ ApplicableTransTypes => 'Status',
+ ExecModule => 'AnyTransaction',
+
+ },
+ {
+
+ Name => 'On Priority Change', # loc
+ Description => 'Whenever a ticket\'s priority changes', # loc
+ ApplicableTransTypes => 'Set',
+ ExecModule => 'PriorityChange',
+ },
+ {
+
+ Name => 'On Owner Change', # loc
+ Description => 'Whenever a ticket\'s owner changes', # loc
+ ApplicableTransTypes => 'Any',
+ ExecModule => 'OwnerChange',
+
+ },
+ {
+
+ Name => 'On Queue Change', # loc
+ Description => 'Whenever a ticket\'s queue changes', # loc
+ ApplicableTransTypes => 'Set',
+ ExecModule => 'QueueChange',
+
+ },
+ { Name => 'On Resolve', # loc
+ Description => 'Whenever a ticket is resolved', # loc
+ ApplicableTransTypes => 'Status',
+ ExecModule => 'StatusChange',
+ Argument => 'resolved'
+
+ },
+
+ { Name => 'User Defined', # loc
+ Description => 'Whenever a user-defined condition occurs', # loc
+ ApplicableTransTypes => 'Any',
+ ExecModule => 'UserDefined'
+
+ },
+
+);
+
+@Templates = (
+ { Queue => '0',
+ Name => 'Blank', # loc
+ Description => 'A blank template', # loc
+ Content => '', },
+ { Queue => '0',
+ Name => 'Autoreply', # loc
+ Description => 'Default Autoresponse template', # loc
+ Content => 'Subject: AutoReply: {$Ticket->Subject}
+
+
+Greetings,
+
+This message has been automatically generated in response to the
+creation of a trouble ticket regarding:
+ "{$Ticket->Subject()}",
+a summary of which appears below.
+
+There is no need to reply to this message right now. Your ticket has been
+assigned an ID of [{$rtname} #{$Ticket->id()}].
+
+Please include the string:
+
+ [{$rtname} #{$Ticket->id}]
+
+in the subject line of all future correspondence about this issue. To do so,
+you may reply to this message.
+
+ Thank you,
+ {$Ticket->QueueObj->CorrespondAddress()}
+
+-------------------------------------------------------------------------
+{$Transaction->Content()}
+'
+ },
+
+ { Queue => '0',
+ Name => 'Transaction', # loc
+ Description => 'Default transaction template', # loc
+ Content => 'RT-Attach-Message: yes
+
+
+{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
+Transaction: {$Transaction->Description}
+ Queue: {$Ticket->QueueObj->Name}
+ Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
+ Owner: {$Ticket->OwnerObj->Name}
+ Requestors: {$Ticket->RequestorAddresses}
+ Status: {$Ticket->Status}
+ Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
+
+
+{$Transaction->Content()}
+'
+ },
+
+ {
+
+ Queue => '0',
+ Name => 'Admin Correspondence', # loc
+ Description => 'Default admin correspondence template', # loc
+ Content => 'RT-Attach-Message: yes
+
+
+<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
+
+{$Transaction->Content()}
+'
+ },
+
+ { Queue => '0',
+ Name => 'Correspondence', # loc
+ Description => 'Default correspondence template', # loc
+ Content => 'RT-Attach-Message: yes
+
+{$Transaction->Content()}
+'
+ },
+
+ { Queue => '0',
+ Name => 'Admin Comment', # loc
+ Description => 'Default admin comment template', # loc
+ Content =>
+'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $comment =~ s/^Re//i; $s;}
+
+
+{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
+This is a comment. It is not sent to the Requestor(s):
+
+{$Transaction->Content()}
+'
+ },
+
+ { Queue => '0',
+ Name => 'Status Change', # loc
+ Description => 'Ticket status changed', # loc
+ Content => 'Subject: Status Changed to: {$Transaction->NewValue}
+
+
+{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
+
+{$Transaction->Content()}
+'
+ },
+
+ {
+
+ Queue => '0',
+ Name => 'Resolved', # loc
+ Description => 'Ticket Resolved', # loc
+ Content => 'Subject: Resolved: {$Ticket->Subject}
+
+According to our records, your request has been resolved. If you have any
+further questions or concerns, please respond to this message.
+'
+ },
+ { Queue => '___Approvals',
+ Name => "New Pending Approval", # loc
+ Description =>
+ "Notify Owners and AdminCcs of new items pending their approval", # loc
+ Content => 'Subject: New Pending Approval: {$Ticket->Subject}
+
+Greetings,
+
+There is a new item pending your approval: "{$Ticket->Subject()}",
+a summary of which appears below.
+
+Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
+to approve or reject this ticket, or {$RT::WebURL}Approvals/ to
+batch-process all your pending approvals.
+
+-------------------------------------------------------------------------
+{$Transaction->Content()}
+'
+ },
+ { Queue => '___Approvals',
+ Name => "Approval Passed", # loc
+ Description =>
+ "Notify Owner of their ticket has been approved by some approver", # loc
+ Content => 'Subject: Ticket Approved: {$Ticket->Subject}
+
+Greetings,
+
+Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
+Other approvals may be pending.
+'
+ },
+ { Queue => '___Approvals',
+ Name => "All Approvals Passed", # loc
+ Description =>
+ "Notify Owner of their ticket has been approved by all approvers", # loc
+ Content => 'Subject: Ticket Approved: {$Ticket->Subject}
+
+Greetings,
+
+Your ticket has been approved. Its Owner may now start to act on it.
+'
+ },
+ { Queue => '___Approvals',
+ Name => "Approval Rejected", # loc
+ Description =>
+ "Notify Owner of their rejected ticket", # loc
+ Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
+
+Greetings,
+
+Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
+'
+ },
+);
+# }}}
+
+@Scrips = (
+ { ScripCondition => 'On Correspond',
+ ScripAction => 'Open Tickets',
+ Template => 'Blank' },
+ { ScripCondition => 'On Owner Change',
+ ScripAction => 'Notify Owner',
+ Template => 'Transaction' },
+ { ScripCondition => 'On Create',
+ ScripAction => 'AutoReply To Requestors',
+ Template => 'AutoReply' },
+ { ScripCondition => 'On Create',
+ ScripAction => 'Notify AdminCcs',
+ Template => 'Transaction' },
+ { ScripCondition => 'On Correspond',
+ ScripAction => 'Notify AdminCcs',
+ Template => 'Admin Correspondence' },
+ { ScripCondition => 'On Correspond',
+ ScripAction => 'Notify Requestors And Ccs',
+ Template => 'Correspondence' },
+ { ScripCondition => 'On Correspond',
+ ScripAction => 'Notify Other Recipients',
+ Template => 'Correspondence' },
+ { ScripCondition => 'On Comment',
+ ScripAction => 'Notify AdminCcs As Comment',
+ Template => 'Admin Comment' },
+ { ScripCondition => 'On Comment',
+ ScripAction => 'Notify Other Recipients As Comment',
+ Template => 'Correspondence' },
+ { ScripCondition => 'On Resolve',
+ ScripAction => 'Notify Requestors',
+ Template => 'Resolved' },
+ { Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc
+ Queue => '___Approvals',
+ ScripCondition => 'User Defined',
+ CustomIsApplicableCode => q[
+ $self->TicketObj->Type eq 'approval' and
+ $self->TransactionObj->Field eq 'Status' and
+ $self->TransactionObj->NewValue eq 'open' and
+ eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type => 'ticket' ))[0] }
+ ],
+ ScripAction => 'Notify Owner',
+ Template => 'New Pending Approval' },
+ { Description => "If an approval is rejected, reject the original and delete pending approvals", # loc
+ Queue => '___Approvals',
+ ScripCondition => 'On Status Change',
+ ScripAction => 'User Defined',
+ CustomPrepareCode => q[
+# ------------------------------------------------------------------- #
+return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or
+ lc($self->TransactionObj->NewValue) eq "deleted" );
+
+my $rejected = 0;
+my $links = $self->TicketObj->DependedOnBy;
+foreach my $link (@{ $links->ItemsArrayRef }) {
+ my $obj = $link->BaseObj;
+ if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
+ if ($obj->Type eq 'ticket') {
+ $obj->Comment(
+ Content => $self->loc("Your request was rejected."),
+ );
+ $obj->SetStatus(
+ Status => 'rejected',
+ Force => 1,
+ );
+
+ $T::Approval = $self->TicketObj; # so we can access it inside templates
+ $self->{TicketObj} = $obj; # we want the original id in the token line
+ $rejected = 1;
+ }
+ else {
+ $obj->SetStatus(
+ Status => 'deleted',
+ Force => 1,
+ );
+ }
+ }
+}
+
+$links = $self->TicketObj->DependsOn;
+foreach my $link (@{ $links->ItemsArrayRef }) {
+ my $obj = $link->TargetObj;
+ if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
+ $obj->SetStatus(
+ Status => 'deleted',
+ Force => 1,
+ );
+ }
+}
+
+# Now magically turn myself into a Requestor Notify object...
+require RT::Action::Notify; bless($self, 'RT::Action::Notify');
+$self->{Argument} = 'Requestor'; $self->Prepare;
+
+return $rejected;
+# ------------------------------------------------------------------- #
+ ],
+ CustomCommitCode => '"never needed"',
+ Template => 'Approval Rejected', },
+ { Description => "When a ticket has been approved by any approver, add correspondence to the original ticket", # loc
+ Queue => '___Approvals',
+ ScripCondition => 'On Resolve',
+ ScripAction => 'User Defined',
+ CustomPrepareCode => q[
+# ------------------------------------------------------------------- #
+return(0) unless ($self->TicketObj->Type eq 'approval');
+
+my $note;
+my $t = $self->TicketObj->Transactions;
+while (my $o = $t->Next) {
+ $note .= $o->Content . "\n" if $o->ContentObj
+ and $o->Content !~ /Default Approval/;
+}
+
+foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) {
+ $obj->Comment(
+ Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc
+ $self->TransactionObj->CreatorObj->Name,
+ ) . "\n" . $self->loc( "Approver's notes: [_1]", # loc
+ $note
+ ),
+ );
+ $T::Approval = $self->TicketObj; # so we can access it inside templates
+ $self->{TicketObj} = $obj; # we want the original id in the token line
+}
+
+# Now magically turn myself into a Requestor Notify object...
+require RT::Action::Notify; bless($self, 'RT::Action::Notify');
+$self->{Argument} = 'Requestor'; $self->Prepare;
+
+return 1;
+# ------------------------------------------------------------------- #
+ ],
+ CustomCommitCode => '"never needed"',
+ Template => 'Approval Passed' },
+ { Description => "When a ticket has been approved by all approvers, add correspondence to the original ticket", # loc
+ Queue => '___Approvals',
+ ScripCondition => 'On Resolve',
+ ScripAction => 'User Defined',
+ CustomPrepareCode => q[
+# ------------------------------------------------------------------- #
+# Find all the tickets that depend on this (that this is approving)
+
+my $Ticket = $self->TicketObj;
+my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' );
+my $links = $Ticket->DependedOnBy;
+my $passed = 0;
+
+while (my $link = $links->Next) {
+ my $obj = $link->BaseObj;
+ next if ($obj->HasUnresolvedDependencies( Type => 'approval' ));
+
+ if ($obj->Type eq 'ticket') {
+ $obj->Comment(
+ Content => $self->loc("Your request has been approved."),
+ );
+ $T::Approval = $Ticket; # so we can access it inside templates
+ $self->{TicketObj} = $obj; # we want the original id in the token line
+ $passed = 1;
+ }
+ elsif ($obj->Type eq 'approval') {
+ $obj->SetStatus( Status => 'open', Force => 1 );
+ }
+ elsif ($RT::UseCodeTickets and $obj->Type eq 'code') {
+ my $code = $obj->Transactions->First->Content;
+ my $rv;
+
+ foreach my $TOP (@TOP) {
+ local $@;
+ $rv++ if eval $code;
+ $RT::Logger->error("Cannot eval code: $@") if $@;
+ }
+
+ if ($rv or !@TOP) {
+ $obj->SetStatus( Status => 'resolved', Force => 1,);
+ }
+ else {
+ $obj->SetStatus( Status => 'rejected', Force => 1,);
+ }
+ }
+}
+
+# Now magically turn myself into a Requestor Notify object...
+require RT::Action::Notify; bless($self, 'RT::Action::Notify');
+$self->{Argument} = 'Requestor'; $self->Prepare;
+
+return 0; # ignore $passed;
+# ------------------------------------------------------------------- #
+ ],
+ CustomCommitCode => '"never needed"',
+ Template => 'All Approvals Passed', },
+
+);
+
+@ACL = (
+ { UserId => 'Nobody', # - principalId
+ Right => 'OwnTicket', },
+
+ { UserId => 'root', # - principalid
+ Right => 'SuperUser', },
+
+);
+
+# Predefined searches
+
+@Attributes = (
+ { Name => 'Search - My Tickets',
+ Description => '[_1] highest priority tickets I own', # loc
+ Content =>
+ { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', Priority, QueueName, ExtendedStatus",
+ Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')",
+ OrderBy => 'Priority',
+ Order => 'DESC' },
+ },
+ { Name => 'Search - Unowned Tickets',
+ Description => '[_1] newest unowned tickets', # loc
+ Content =>
+# 'Take' #loc
+ { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', QueueName, ExtendedStatus, CreatedRelative, '<A HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Take)__</a>/TITLE: ' ",
+ Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')",
+ OrderBy => 'Created',
+ Order => 'DESC' },
+ },
+ { Name => 'HomepageSettings',
+ Description => 'HomepageSettings',
+ Content =>
+ { 'body' => # loc
+ [ { type => 'system', name => 'My Tickets' },
+ { type => 'system', name => 'Unowned Tickets' },
+ { type => 'component', name => 'QuickCreate'},
+ ],
+ 'summary' => # loc
+ [
+ { type => 'component', name => 'MyReminders' },
+ { type => 'component', name => 'Quicksearch' },
+ { type => 'component', name => 'RefreshHomepage' },
+ ]
+ },
+}
+);
git://git.onelab.eu / monitor.git / blobdiff