better formatted auto-reply, with custom-field default value .

[monitor.git] / rt3 / initialdata

diff --git a/rt3/initialdata b/rt3/initialdata
index d6e6426..183b7cf 100644 (file)
--- a/rt3/initialdata
+++ b/rt3/initialdata
@@ -9,7 +9,7 @@
 
     {  Name         => 'root',
        Gecos        => 'root',
-       RealName     => 'Enoch Root',
+       RealName     => 'RT Admin',
        Password     => 'password',
        EmailAddress => "root\@localhost",
        Comments     => 'SuperUser',
@@ -60,7 +60,7 @@
     }, );
 
 @Queues = ({ Name              => 'support',
-             Description       => 'Queue for general issues',
+             Description       => 'Support',
              CorrespondAddress => 'support@PLC_RT_HOSTNAME',
              CommentAddress    => '', },
 
@@ -238,26 +238,28 @@
        Description => 'Default Autoresponse template',                     # loc
        Content     => 'Subject: AutoReply: {$Ticket->Subject}
 
+Hello,
 
-Greetings,
+Thank you very much for reporting this.
 
-This message has been automatically generated in response to the
+This message was automatically generated in response to the
 creation of a trouble ticket regarding:
-       "{$Ticket->Subject()}", 
-a summary of which appears below.
+
+       "{$Ticket->Subject()}"
 
 There is no need to reply to this message right now.  Your ticket has been
 assigned an ID of [{$rtname} #{$Ticket->id()}].
 
 Please include the string:
 
-         [{$rtname} #{$Ticket->id}]
+    [{$rtname} #{$Ticket->id}]
 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.
 
-                        Thank you,
-                        {$Ticket->QueueObj->CorrespondAddress()}
+Thank you,
+{$Ticket->QueueObj->CorrespondAddress()}
+{$Ticket->AddCustomFieldValue(Field => 'Problem Category', Value => 'Trivial');}
 
 -------------------------------------------------------------------------
 {$Transaction->Content()}