include PlanetLab-like scrips and templates by default for all queues.

[monitor.git] / rt3 / initialdata

diff --git a/rt3/initialdata b/rt3/initialdata
index b5d7837..1c34542 100644 (file)
--- a/rt3/initialdata
+++ b/rt3/initialdata
@@ -9,7 +9,7 @@
 
     {  Name         => 'root',
        Gecos        => 'root',
-       RealName     => 'Enoch Root',
+       RealName     => 'RT Admin',
        Password     => 'password',
        EmailAddress => "root\@localhost",
        Comments     => 'SuperUser',
@@ -60,7 +60,7 @@
     }, );
 
 @Queues = ({ Name              => 'support',
-             Description       => 'Queue for general issues',
+             Description       => 'Support',
              CorrespondAddress => 'support@PLC_RT_HOSTNAME',
              CommentAddress    => '', },
 
@@ -79,11 +79,6 @@
              CorrespondAddress => 'legal@PLC_RT_HOSTNAME',
              CommentAddress    => '', },
 
-                  { Name              => 'General',
-             Description       => 'The default queue',
-             CorrespondAddress => "",
-             CommentAddress    => "", },
-
            { Name        => '___Approvals',
              Description => 'A system-internal queue for the approvals system',
              Disabled    => 2, } );
@@ -243,26 +238,28 @@
        Description => 'Default Autoresponse template',                     # loc
        Content     => 'Subject: AutoReply: {$Ticket->Subject}
 
+Hello,
 
-Greetings,
+Thank you very much for reporting this.
 
-This message has been automatically generated in response to the
+This message was automatically generated in response to the
 creation of a trouble ticket regarding:
-       "{$Ticket->Subject()}", 
-a summary of which appears below.
+
+       "{$Ticket->Subject()}"
 
 There is no need to reply to this message right now.  Your ticket has been
 assigned an ID of [{$rtname} #{$Ticket->id()}].
 
 Please include the string:
 
-         [{$rtname} #{$Ticket->id}]
+    [{$rtname} #{$Ticket->id}]
 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.
 
-                        Thank you,
-                        {$Ticket->QueueObj->CorrespondAddress()}
+Thank you,
+{$Ticket->QueueObj->CorrespondAddress()}
+{$Ticket->AddCustomFieldValue(Field => 'Problem Category', Value => 'Trivial');}
 
 -------------------------------------------------------------------------
 {$Transaction->Content()}
@@ -349,6 +346,41 @@ According to our records, your request has been resolved. If you have any
 further questions or concerns, please respond to this message.
 '
     },
+       {
+      Queue       => '0',
+      Name        => 'correspondance with CC',                 # loc
+      Description => 'Message with the recipients in the header',          # loc
+      Content     => 'RT-Attach-Message: yes
+
+Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id})
+    Owner: {$Ticket->OwnerObj->Name}
+    Requestor: {$Ticket->RequestorAddresses}
+{ if ($acc=$Ticket->AdminCcAddresses) { "    Ticket Ccs: " . $acc } }
+==================================================
+
+{$Transaction->Content()}
+'
+       },
+       {
+      Queue       => '0',
+      Name        => 'Create with CC in body',                 # loc
+      Description => 'Create with CC in body',                 # loc
+      Content     => 'RT-Attach-Message: yes
+
+Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id})
+    Owner: {$Ticket->OwnerObj->Name}
+    Requestor: {$Ticket->RequestorAddresses}
+{ if ($acc=$Ticket->AdminCcAddresses) { "    Ticket Ccs: " . $acc } }
+==================================================
+
+{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
+Transaction: {$Transaction->Description}
+
+Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
+
+{$Transaction->Content()}
+'
+       },
     {  Queue       => '___Approvals',
        Name        => "New Pending Approval",    # loc
        Description =>
@@ -436,6 +468,16 @@ Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
     {  ScripCondition => 'On Resolve',
        ScripAction    => 'Notify Requestors',
        Template       => 'Resolved' },
+       #On Create Autoreply To Requestors with template Autoreply
+       #On Correspond Notify Requestors, Ccs and AdminCcs with template correspondance with CC
+       #On Create Notify AdminCcs with template Create with CC in body
+
+    {  ScripCondition => 'On Create',
+       ScripAction    => 'Notify AdminCcs',
+       Template       => 'Create with CC in body', },
+    {  ScripCondition => 'On Correspond',
+       ScripAction    => 'Notify Requestors, Ccs and AdminCcs',
+       Template       => 'correspondance with CC', },
     {  Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval",    # loc
        Queue          => '___Approvals',
        ScripCondition => 'User Defined',