{ ScripCondition => 'On Create',
ScripAction => 'AutoReply To Requestors',
Template => 'AutoReply' },
+ { ScripCondition => 'On Correspond',
+ ScripAction => 'Notify Requestors, Ccs and AdminCcs',
+ Template => 'PlanetLab Correspond with CC in body', },
+ { ScripCondition => 'On Create',
+ ScripAction => 'Notify AdminCcs',
+ Template => 'PlanetLab Create with CC in body', },
);
@Templates = (
{$Transaction->Content()}
'
},
- {
+ {
Queue => '0',
- Name => 'correspondance with CC', # loc
+ Name => 'PlanetLab Correspond with CC in body',
Description => 'Message with the recipients in the header', # loc
Content => 'RT-Attach-Message: yes
-Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id} )
+Email Recipients (see http://PLC_RT_HOSTNAME/support )
+ Owner: {$Ticket->OwnerObj->Name}
+ Requestor: {$Ticket->RequestorAddresses}
+{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
+
+==================================================
+
+{$Transaction->Content()}
+'
+ },
+ {
+ Queue => '0',
+ Name => 'PlanetLab Create with CC in body',
+ Description => 'Create with CC in body', # loc
+ Content => 'RT-Attach-Message: yes
+
+Email Recipients (see http://PLC_RT_HOSTNAME/support )
Owner: {$Ticket->OwnerObj->Name}
Requestor: {$Ticket->RequestorAddresses}
{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
+
==================================================
+{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
+Transaction: {$Transaction->Description}
+
+Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
+
{$Transaction->Content()}
'
- },
+ },
);
+
+@Queues = (
+ { Name => 'monitor',
+ Description => 'Queue for monitor',
+ CorrespondAddress => 'monitor@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+
+ { Name => 'security',
+ Description => 'Queue for security issues',
+ CorrespondAddress => 'security@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+
+ { Name => 'legal',
+ Description => 'Queue for legal issues',
+ CorrespondAddress => 'legal@PLC_RT_HOSTNAME',
+ CommentAddress => '', },
+)