X-Git-Url: http://git.onelab.eu/?a=blobdiff_plain;f=policy.py;h=26187ddc4dbf32b2c4bc5dce19d4be5f538f75c2;hb=19414270cf2c8429daab02fdebbd8081d9ba0db0;hp=07ec83d543bb0ccdd7bea87076fd56c28201f9fe;hpb=173c3c9357096fc779202a596eb37258d9ed33f5;p=monitor.git

diff --git a/policy.py b/policy.py
index 07ec83d..26187dd 100644
--- a/policy.py
+++ b/policy.py
@@ -17,13 +17,12 @@ import pickle
 import Queue
 import plc
 import sys
+import os
 import reboot
-import soltesz
+import database
 import string
-from printbadbysite import cmpCategoryVal
-from config import config
-print "policy"
-config = config()
+from unified_model import cmpCategoryVal
+import config
 
 DAT="./monitor.dat"
 
@@ -86,18 +85,19 @@ def getdebug():
 def print_stats(key, stats):
 	if key in stats: print "%20s : %d" % (key, stats[key])
 
+
 class Merge(Thread):
 	def __init__(self, l_merge, toRT):
 		self.toRT = toRT
 		self.merge_list = l_merge
 		# the hostname to loginbase mapping
-		self.plcdb_hn2lb = soltesz.dbLoad("plcdb_hn2lb")
+		self.plcdb_hn2lb = database.dbLoad("plcdb_hn2lb")
 
 		# Previous actions taken on nodes.
-		self.act_all = soltesz.if_cached_else(1, "act_all", lambda : {})
-		self.findbad = soltesz.if_cached_else(1, "findbad", lambda : {})
+		self.act_all = database.if_cached_else(1, "act_all", lambda : {})
+		self.findbad = database.if_cached_else(1, "findbad", lambda : {})
 
-		self.cache_all = soltesz.if_cached_else(1, "act_all", lambda : {})
+		self.cache_all = database.if_cached_else(1, "act_all", lambda : {})
 		self.sickdb = {}
 		self.mergedb = {}
 		Thread.__init__(self)
@@ -130,7 +130,14 @@ class Merge(Thread):
 
 			fb_record = {}
 			fb_record['nodename'] = nodename
-			fb_record['category'] = values['category']
+			try:
+				fb_record['category'] = values['category']
+			except:
+				print values
+				print nodename
+				print self.findbad['nodes'][nodename]
+				count -= 1
+				continue
 			fb_record['state'] = values['state']
 			fb_record['comonstats'] = values['comonstats']
 			fb_record['plcnode'] = values['plcnode']
@@ -191,68 +198,44 @@ class Merge(Thread):
 				if loginbase not in self.mergedb:
 					self.mergedb[loginbase] = {}
 
+				# take the info either from act_all or fb-record.
+				# if node not in act_all
+				# 	then take it from fbrecord, obviously.
+				# else node in act_all
+				#   if act_all == 0 length (no previous records)
+				#		then take it from fbrecord.
+				#   else
+				# 	    take it from act_all.
+				#   
+
 				# We must compare findbad state with act_all state
 				if nodename not in self.act_all:
 					# 1) ok, b/c it's a new problem. set ticket_id to null
 					self.mergedb[loginbase][nodename] = {} 
 					self.mergedb[loginbase][nodename].update(x)
 					self.mergedb[loginbase][nodename]['ticket_id'] = ""
-					self.mergedb[loginbase][nodename]['prev_category'] = None
+					self.mergedb[loginbase][nodename]['prev_category'] = "NORECORD" 
 				else: 
 					if len(self.act_all[nodename]) == 0:
-						continue
-
-					y = self.act_all[nodename][0]
-
-					# skip if end-stage
-					if 'stage' in y and "monitor-end-record" in y['stage']:
-						continue
-
-					# for legacy actions
-					if 'bucket' in y and y['bucket'][0] == 'dbg':
-						# Only bootcd debugs made it to the act_all db.
-						y['prev_category'] = "OLDBOOTCD"
-					elif 'bucket' in y and y['bucket'][0] == 'down':
-						y['prev_category'] = "ERROR"
-					elif 'bucket' not in y:
-						# for all other actions, just carry over the
-						# previous category
-						y['prev_category'] = y['category']
+						self.mergedb[loginbase][nodename] = {} 
+						self.mergedb[loginbase][nodename].update(x)
+						self.mergedb[loginbase][nodename]['ticket_id'] = ""
+						self.mergedb[loginbase][nodename]['prev_category'] = "NORECORD" 
 					else:
-						print "UNKNOWN state for record: %s" % y
-						sys.exit(1)
-					# determine through translation, if the buckets match
-					#if 'category' in y and x['category'] == y['category']:
-					#	b_match = True
-					#elif x['category'] == "OLDBOOTCD" and y['bucket'][0] == 'dbg':
-					#	b_match = True
-					#elif x['category'] == "ERROR" and y['bucket'][0] == 'down':
-					#	b_match = True
-					#else:
-					#	b_match = False
-
-					#if b_match: 
-					#	# 2b) ok, b/c they agree that there's still a problem..
-					#	# 2b) Comon & Monitor still agree; RT ticket?
-					#	y['prev_category'] = y['category']
-					#else:
-					#	# 2a) mismatch, need a policy for how to resolve
-					#	#     resolution will be handled in __diagnoseNode()
-					#	#	  for now just record the two categories.
-					#	#if x['category'] == "PROD" and x['state'] == "BOOT" and \
-					#	# ( y['bucket'][0] == 'down' or  y['bucket'][0] == 'dbg'):
-					#	print "FINDBAD and MONITOR have a mismatch: %s vs %s" % \
-					#				(x['category'], y['bucket'])
-
-
-					self.mergedb[loginbase][nodename] = {}
-					self.mergedb[loginbase][nodename].update(y)
-					self.mergedb[loginbase][nodename]['comonstats'] = x['comonstats']
-					self.mergedb[loginbase][nodename]['category']   = x['category']
-					self.mergedb[loginbase][nodename]['state'] = x['state']
-					self.mergedb[loginbase][nodename]['kernel']=x['kernel']
-					self.mergedb[loginbase][nodename]['bootcd']=x['bootcd']
-					self.mergedb[loginbase][nodename]['plcnode']=x['plcnode']
+						y = self.act_all[nodename][0]
+						y['prev_category'] = y['category']
+
+						self.mergedb[loginbase][nodename] = {}
+						self.mergedb[loginbase][nodename].update(y)
+						self.mergedb[loginbase][nodename]['comonstats'] = x['comonstats']
+						self.mergedb[loginbase][nodename]['category']   = x['category']
+						self.mergedb[loginbase][nodename]['state'] = x['state']
+						self.mergedb[loginbase][nodename]['kernel']=x['kernel']
+						self.mergedb[loginbase][nodename]['bootcd']=x['bootcd']
+						self.mergedb[loginbase][nodename]['plcnode']=x['plcnode']
+						ticket = get_ticket_id(self.mergedb[loginbase][nodename])
+						self.mergedb[loginbase][nodename]['rt'] = mailer.getTicketStatus(ticket)
+
 					# delete the entry from cache_all to keep it out of case 3)
 					del self.cache_all[nodename]
 
@@ -292,8 +275,8 @@ class Merge(Thread):
 class Diagnose(Thread):
 	def __init__(self, fromRT):
 		self.fromRT = fromRT
-		self.plcdb_hn2lb = soltesz.dbLoad("plcdb_hn2lb")
-		self.findbad = soltesz.if_cached_else(1, "findbad", lambda : {})
+		self.plcdb_hn2lb = database.dbLoad("plcdb_hn2lb")
+		self.findbad = database.if_cached_else(1, "findbad", lambda : {})
 
 		self.diagnose_in = {}
 		self.diagnose_out = {}
@@ -322,7 +305,7 @@ class Diagnose(Thread):
 
 		if config.policysavedb:
 			print "Saving Databases... diagnose_out"
-			soltesz.dbDump("diagnose_out", self.diagnose_out)
+			database.dbDump("diagnose_out", self.diagnose_out)
 
 	def accumSickSites(self):
 		"""
@@ -377,29 +360,61 @@ class Diagnose(Thread):
 
 		pass
 		
-	def __getDaysDown(self, diag_record, nodename):
+	def getDaysDown(cls, diag_record):
 		daysdown = -1
-		if diag_record['comonstats']['sshstatus'] != "null":
-			daysdown = int(diag_record['comonstats']['sshstatus']) // (60*60*24)
-		elif diag_record['comonstats']['lastcotop'] != "null":
-			daysdown = int(diag_record['comonstats']['lastcotop']) // (60*60*24)
+		last_contact = diag_record['plcnode']['last_contact']
+		date_created = diag_record['plcnode']['date_created']
+
+		if diag_record['comonstats']['uptime'] != "null" and diag_record['comonstats']['uptime'] != "-1":
+			daysdown = - int(float(diag_record['comonstats']['uptime'])) // (60*60*24)
+		elif last_contact is None:
+			if date_created is not None:
+				now = time.time()
+				diff = now - date_created
+				daysdown = diff // (60*60*24)
+			else:
+				daysdown = -1
 		else:
 			now = time.time()
-			last_contact = diag_record['plcnode']['last_contact']
-			if last_contact == None:
-				# the node has never been up, so give it a break
-				daysdown = -1
-			else:
-				diff = now - last_contact
-				daysdown = diff // (60*60*24)
+			diff = now - last_contact
+			daysdown = diff // (60*60*24)
 		return daysdown
+	getDaysDown = classmethod(getDaysDown)
+
+	def getStrDaysDown(cls, diag_record):
+		daysdown = "unknown"
+		last_contact = diag_record['plcnode']['last_contact']
+		date_created = diag_record['plcnode']['date_created']
+
+		if	diag_record['comonstats']['uptime'] != "null" and \
+			diag_record['comonstats']['uptime'] != "-1":
+			daysdown = int(float(diag_record['comonstats']['uptime'])) // (60*60*24)
+			daysdown = "%d days up" % daysdown
 
-	def __getStrDaysDown(self, diag_record, nodename):
-		daysdown = self.__getDaysDown(diag_record, nodename)
-		if daysdown > 0:
-			return "(%d days down)"%daysdown
+		elif last_contact is None:
+			if date_created is not None:
+				now = time.time()
+				diff = now - date_created
+				daysdown = diff // (60*60*24)
+				daysdown = "Never contacted PLC, created %s days ago" % daysdown
+			else:
+				daysdown = "Never contacted PLC"
 		else:
-			return "Unknown number of days"
+			now = time.time()
+			diff = now - last_contact
+			daysdown = diff // (60*60*24)
+			daysdown = "%s days down" % daysdown
+		return daysdown
+	getStrDaysDown = classmethod(getStrDaysDown)
+	#def getStrDaysDown(cls, diag_record):
+	#	daysdown = cls.getDaysDown(diag_record)
+	#	if daysdown > -1:
+	#		return "%d days down"%daysdown
+	#	elif daysdown == -1:
+	#		return "Has never contacted PLC"
+	#	else:
+	#		return "%d days up"% -daysdown
+	#getStrDaysDown = classmethod(getStrDaysDown)
 
 	def __getCDVersion(self, diag_record, nodename):
 		cdversion = ""
@@ -467,26 +482,44 @@ class Diagnose(Thread):
 		if  "ERROR" in category:	# i.e. "DOWN"
 			diag_record = {}
 			diag_record.update(node_record)
-			daysdown = self.__getDaysDown(diag_record, nodename) 
+			daysdown = self.getDaysDown(diag_record) 
 			if daysdown < 7:
 				format = "DIAG: %20s : %-40s Down only %s days  NOTHING DONE"
 				print format % (loginbase, nodename, daysdown)
 				return None
 
-			s_daysdown = self.__getStrDaysDown(diag_record, nodename)
+			s_daysdown = self.getStrDaysDown(diag_record)
 			diag_record['message'] = emailTxt.mailtxt.newdown
 			diag_record['args'] = {'nodename': nodename}
 			diag_record['info'] = (nodename, s_daysdown, "")
-			if diag_record['ticket_id'] == "":
-				diag_record['log'] = "DOWN: %20s : %-40s == %20s %s" % \
-					(loginbase, nodename, diag_record['info'][1:], diag_record['found_rt_ticket'])
+
+			if 'reboot_node_failed' in node_record:
+				# there was a previous attempt to use the PCU.
+				if node_record['reboot_node_failed'] == False:
+					# then the last attempt apparently, succeeded.
+					# But, the category is still 'ERROR'.  Therefore, the
+					# PCU-to-Node mapping is broken.
+					#print "Setting message for ERROR node to PCU2NodeMapping: %s" % nodename
+					diag_record['message'] = emailTxt.mailtxt.pcutonodemapping
+					diag_record['email_pcu'] = True
+
+			if 'ticket_id' in diag_record:
+				if diag_record['ticket_id'] == "":
+					if 'found_rt_ticket' in diag_record:
+						ticket_id = diag_record['found_rt_ticket']
+					else:
+						ticket_id = "None"
+				else:
+					ticket_id = diag_record['ticket_id']
 			else:
-				diag_record['log'] = "DOWN: %20s : %-40s == %20s %s" % \
-					(loginbase, nodename, diag_record['info'][1:], diag_record['ticket_id'])
+				ticket_id = "None"
+
+			diag_record['log'] = "DOWN: %20s : %-40s == %20s %s" % \
+					(loginbase, nodename, diag_record['info'][1:], ticket_id)
 
 		elif "OLDBOOTCD" in category:
 			# V2 boot cds as determined by findbad
-			s_daysdown = self.__getStrDaysDown(node_record, nodename)
+			s_daysdown = self.getStrDaysDown(node_record)
 			s_cdversion = self.__getCDVersion(node_record, nodename)
 			diag_record = {}
 			diag_record.update(node_record)
@@ -527,6 +560,14 @@ class Diagnose(Thread):
 					diag_record['args'] = {'nodename': nodename}
 					diag_record['info'] = (nodename, node_record['prev_category'], 
 													 node_record['category'])
+					if 'email_pcu' in diag_record:
+						if diag_record['email_pcu']:
+							# previously, the pcu failed to reboot, so send
+							# email. Now, reset these values to try the reboot
+							# again.
+							diag_record['email_pcu'] = False
+							del diag_record['reboot_node_failed']
+
 					if diag_record['ticket_id'] == "":
 						diag_record['log'] = "IMPR: %20s : %-40s == %20s %20s %s %s" % \
 									(loginbase, nodename, diag_record['stage'], 
@@ -536,27 +577,27 @@ class Diagnose(Thread):
 									(loginbase, nodename, diag_record['stage'], 
 									 state, category, diag_record['ticket_id'])
 					return diag_record
-				elif time_diff >= 6*SPERHOUR:
-					# heartbeat is older than 30 min.
-					# then reset NM.
-					#print "Possible NM problem!! %s - %s = %s" % (now, last_contact, time_diff)
-					diag_record = {}
-					diag_record.update(node_record)
-					diag_record['message'] = emailTxt.mailtxt.NMReset
-					diag_record['args'] = {'nodename': nodename}
-					diag_record['stage'] = "nmreset"
-					diag_record['info'] = (nodename, 
-											node_record['prev_category'], 
-											node_record['category'])
-					if diag_record['ticket_id'] == "":
-						diag_record['log'] = "NM  : %20s : %-40s == %20s %20s %s %s" % \
-									(loginbase, nodename, diag_record['stage'], 
-									 state, category, diag_record['found_rt_ticket'])
-					else:
-						diag_record['log'] = "NM  : %20s : %-40s == %20s" % \
-									(loginbase, nodename, diag_record['stage'])
-
-					return diag_record
+				#elif time_diff >= 6*SPERHOUR:
+				#	# heartbeat is older than 30 min.
+				#	# then reset NM.
+				#	#print "Possible NM problem!! %s - %s = %s" % (now, last_contact, time_diff)
+				#	diag_record = {}
+				#	diag_record.update(node_record)
+				#	diag_record['message'] = emailTxt.mailtxt.NMReset
+				#	diag_record['args'] = {'nodename': nodename}
+				#	diag_record['stage'] = "nmreset"
+				#	diag_record['info'] = (nodename, 
+				#							node_record['prev_category'], 
+				#							node_record['category'])
+				#	if diag_record['ticket_id'] == "":
+				#		diag_record['log'] = "NM  : %20s : %-40s == %20s %20s %s %s" % \
+				#					(loginbase, nodename, diag_record['stage'], 
+				#					 state, category, diag_record['found_rt_ticket'])
+				#	else:
+				#		diag_record['log'] = "NM  : %20s : %-40s == %20s" % \
+				#					(loginbase, nodename, diag_record['stage'])
+#
+#					return diag_record
 				else:
 					return None
 			else:
@@ -579,36 +620,61 @@ class Diagnose(Thread):
 	def __diagnoseNode(self, loginbase, node_record):
 		# TODO: change the format of the hostname in this 
 		#		record to something more natural.
-		nodename 	  = node_record['nodename']
-		category 	  = node_record['category']
-		prev_category = node_record['prev_category']
-		state    	  = node_record['state']
-
-		val = cmpCategoryVal(category, prev_category)
-		if val == -1:
-			# current category is worse than previous, carry on
-			pass
-		elif val == 1:
-			# current category is better than previous
-			# TODO: too generous for now, but will be handled correctly
-			# TODO: if stage is currently ticket_waitforever, 
-			if 'ticket_id' not in node_record:
-				print "ignoring: ", node_record['nodename']
-				return None
-			else:
-				if node_record['ticket_id'] == "" or \
-				   node_record['ticket_id'] == None:
-					print "closing: ", node_record['nodename']
+		nodename 	  	= node_record['nodename']
+		category 	  	= node_record['category']
+		prev_category 	= node_record['prev_category']
+		state    	  	= node_record['state']
+		#if 'prev_category' in node_record:
+		#	prev_category = node_record['prev_category']
+		#else:
+		#	prev_category = "ERROR"
+		if node_record['prev_category'] != "NORECORD":
+		
+			val = cmpCategoryVal(category, prev_category)
+			print "%s went from %s -> %s" % (nodename, prev_category, category)
+			if val == 1:
+				# improved
+				if node_record['ticket_id'] == "" or node_record['ticket_id'] == None:
+					print "closing record with no ticket: ", node_record['nodename']
 					node_record['action'] = ['close_rt']
 					node_record['message'] = None
 					node_record['stage'] = 'monitor-end-record'
 					return node_record
-					#return None
 				else:
 					node_record['stage'] = 'improvement'
-		else:
-			#values are equal, carry on.
-			pass
+
+				#if 'monitor-end-record' in node_record['stage']:
+				#	# just ignore it if it's already ended.
+				#	# otherwise, the status should be worse, and we won't get
+				#	# here.
+				#	print "monitor-end-record: ignoring ", node_record['nodename']
+				#	return None
+#
+#					#return None
+			elif val == -1:
+				# current category is worse than previous, carry on
+				pass
+			else:
+				#values are equal, carry on.
+				#print "why are we here?"
+				pass
+
+		if 'rt' in node_record and 'Status' in node_record['rt']:
+			if node_record['stage'] == 'ticket_waitforever':
+				if 'resolved' in node_record['rt']['Status']:
+					print "ending waitforever record for: ", node_record['nodename']
+					node_record['action'] = ['noop']
+					node_record['message'] = None
+					node_record['stage'] = 'monitor-end-record'
+					print "oldlog: %s" % node_record['log'],
+					print "%15s" % node_record['action']
+					return node_record
+				if 'new' in node_record['rt']['Status'] and \
+					'Queue' in node_record['rt'] and \
+					'Monitor' in node_record['rt']['Queue']:
+
+					print "RESETTING stage to findbad"
+					node_record['stage'] = 'findbad'
 			
 		#### COMPARE category and prev_category
 		# if not_equal
@@ -617,10 +683,13 @@ class Diagnose(Thread):
 		#	then check category for stats.
 		diag_record = self.diagRecordByCategory(node_record)
 		if diag_record == None:
+			#print "diag_record == None"
 			return None
 
 		#### found_RT_ticket
 		# TODO: need to record time found, and maybe add a stage for acting on it...
+		# NOTE: after found, if the support ticket is resolved, the block is
+		# 		not removed. How to remove the block on this?
 		if 'found_rt_ticket' in diag_record and \
 			diag_record['found_rt_ticket'] is not None:
 			if diag_record['stage'] is not 'improvement':
@@ -651,10 +720,18 @@ class Diagnose(Thread):
 			act_record['action'] = ['reset_nodemanager']
 			act_record['message'] = message[0]
 			act_record['stage']  = 'nmreset'
+			return None
+
+		elif 'reboot_node' in diag_record['stage']:
+			act_record['email'] = TECH
+			act_record['action'] = ['noop']
+			act_record['message'] = message[0]
+			act_record['stage'] = 'stage_actinoneweek'
 			
 		elif 'improvement' in diag_record['stage']:
 			# - backoff previous squeeze actions (slice suspend, nocreate)
 			# TODO: add a backoff_squeeze section... Needs to runthrough
+			print "backing off of %s" % nodename
 			act_record['action'] = ['close_rt']
 			act_record['message'] = message[0]
 			act_record['stage'] = 'monitor-end-record'
@@ -674,6 +751,7 @@ class Diagnose(Thread):
 			else:
 				act_record['message'] = None
 				act_record['action'] = ['waitforoneweekaction' ]
+				print "ignoring this record for: %s" % act_record['nodename']
 				return None 			# don't send if there's no action
 
 		elif 'actintwoweeks' in diag_record['stage']:
@@ -699,12 +777,17 @@ class Diagnose(Thread):
 				act_record['first-found'] = True
 				act_record['log'] += " firstfound"
 				act_record['action'] = ['ticket_waitforever']
-				act_record['message'] = None
+				act_record['message'] = message[0]
 				act_record['time'] = current_time
 			else:
 				if delta >= 7*SPERDAY:
 					act_record['action'] = ['ticket_waitforever']
-					act_record['message'] = None
+					if 'rt' in act_record and 'Status' in act_record['rt'] and \
+							act_record['rt']['Status'] == 'new':
+						act_record['message'] = message[0]
+					else:
+						act_record['message'] = None
+						
 					act_record['time'] = current_time		# reset clock
 				else:
 					act_record['action'] = ['ticket_waitforever']
@@ -731,11 +814,18 @@ class Diagnose(Thread):
 			#	1. stage is unknown, or 
 			#	2. delta is not big enough to bump it to the next stage.
 			# TODO: figure out which. for now assume 2.
-			print "UNKNOWN!?!? %s" % nodename
+			print "UNKNOWN stage for %s; nothing done" % nodename
 			act_record['action'] = ['unknown']
 			act_record['message'] = message[0]
-			print "Exiting..."
-			sys.exit(1)
+
+			act_record['email'] = TECH
+			act_record['action'] = ['noop']
+			act_record['message'] = message[0]
+			act_record['stage'] = 'stage_actinoneweek'
+			act_record['time'] = current_time		# reset clock
+			#print "Exiting..."
+			#return None
+			#sys.exit(1)
 
 		print "%s" % act_record['log'],
 		print "%15s" % act_record['action']
@@ -767,7 +857,10 @@ class Diagnose(Thread):
 		if site_stats == None:
 			raise Exception, "loginbase with no nodes in findbad"
 		else:
-			return site_stats['num_nodes']
+			if 'num_nodes' in site_stats:
+				return site_stats['num_nodes']
+			else:
+				return 0
 
 	"""
 	Returns number of up nodes as the total number *NOT* in act_all with a
@@ -825,13 +918,7 @@ class BackoffActions(SiteAction):
 # TODO: create class for each action below, 
 #		allow for lists of actions to be performed...
 
-def close_rt_backoff(args):
-	if 'ticket_id' in args and (args['ticket_id'] != "" and args['ticket_id'] != None):
-		mailer.closeTicketViaRT(args['ticket_id'], 
-								"Ticket CLOSED automatically by SiteAssist.")
-		plc.enableSlices(args['hostname'])
-		plc.enableSliceCreation(args['hostname'])
-	return
+
 
 def reset_nodemanager(args):
 	os.system("ssh root@%s /sbin/service nm restart" % nodename)
@@ -842,12 +929,12 @@ class Action(Thread):
 		self.l_action = l_action
 
 		# the hostname to loginbase mapping
-		self.plcdb_hn2lb = soltesz.dbLoad("plcdb_hn2lb")
+		self.plcdb_hn2lb = database.dbLoad("plcdb_hn2lb")
 
 		# Actions to take.
-		self.diagnose_db = soltesz.if_cached_else(1, "diagnose_out", lambda : {})
+		self.diagnose_db = database.if_cached_else(1, "diagnose_out", lambda : {})
 		# Actions taken.
-		self.act_all   = soltesz.if_cached_else(1, "act_all", lambda : {})
+		self.act_all   = database.if_cached_else(1, "act_all", lambda : {})
 
 		# A dict of actions to specific functions. PICKLE doesnt' like lambdas.
 		self.actions = {}
@@ -856,6 +943,7 @@ class Action(Thread):
 		self.actions['close_rt'] = lambda args: close_rt_backoff(args)
 		self.actions['rins'] = lambda args: plc.nodeBootState(args['hostname'], "rins")	
 		self.actions['noop'] = lambda args: args
+		self.actions['reboot_node'] = lambda args: reboot_node(args)
 		self.actions['reset_nodemanager'] = lambda args: args # reset_nodemanager(args)
 
 		self.actions['ticket_waitforever'] = lambda args: args
@@ -886,7 +974,7 @@ class Action(Thread):
 			print err
 			if config.policysavedb:
 				print "Saving Databases... act_all"
-				soltesz.dbDump("act_all", self.act_all)
+				database.dbDump("act_all", self.act_all)
 			sys.exit(1)
 
 		print_stats("sites_observed", stats)
@@ -898,10 +986,10 @@ class Action(Thread):
 
 		if config.policysavedb:
 			print "Saving Databases... act_all"
-			#soltesz.dbDump("policy.eventlog", self.eventlog)
+			#database.dbDump("policy.eventlog", self.eventlog)
 			# TODO: remove 'diagnose_out', 
 			#	or at least the entries that were acted on.
-			soltesz.dbDump("act_all", self.act_all)
+			database.dbDump("act_all", self.act_all)
 
 	def accumSites(self):
 		"""
@@ -997,7 +1085,7 @@ class Action(Thread):
 		return hlist
 
 
-	def get_email_args(self, act_recordlist):
+	def get_email_args(self, act_recordlist, loginbase=None):
 
 		email_args = {}
 		email_args['hostname_list'] = ""
@@ -1005,8 +1093,28 @@ class Action(Thread):
 		for act_record in act_recordlist:
 			email_args['hostname_list'] += act_record['msg_format']
 			email_args['hostname'] = act_record['nodename']
+			if  'plcnode' in act_record and \
+				'pcu_ids' in act_record['plcnode'] and \
+				len(act_record['plcnode']['pcu_ids']) > 0:
+				print "setting 'pcu_id' for email_args %s"%email_args['hostname']
+				email_args['pcu_id'] = act_record['plcnode']['pcu_ids'][0]
+			else:
+				email_args['pcu_id'] = "-1"
+					
 			if 'ticket_id' in act_record:
-				email_args['ticket_id'] = act_record['ticket_id']
+				if act_record['ticket_id'] == 0 or act_record['ticket_id'] == '0':
+					print "Enter the ticket_id for %s @ %s" % (loginbase, act_record['nodename'])
+					sys.stdout.flush()
+					line = sys.stdin.readline()
+					try:
+						ticket_id = int(line)
+					except:
+						print "could not get ticket_id from stdin..."
+						os._exit(1)
+				else:
+					ticket_id = act_record['ticket_id']
+					
+				email_args['ticket_id'] = ticket_id
 
 		return email_args
 
@@ -1033,14 +1141,35 @@ class Action(Thread):
 			diag_record = site_record['nodes'][nodename]
 			act_record  = self.__actOnNode(diag_record)
 			#print "nodename: %s %s" % (nodename, act_record)
-			act_recordlist += [act_record]
+			if act_record is not None:
+				act_recordlist += [act_record]
 
 		unique_issues = self.get_unique_issues(act_recordlist)
 
 		for issue in unique_issues.keys():
 			print "\tworking on issue: %s" % issue
 			issue_record_list = unique_issues[issue]
-			email_args = self.get_email_args(issue_record_list)
+			email_args = self.get_email_args(issue_record_list, loginbase)
+
+			# for each record.
+			for act_record in issue_record_list:
+				# if there's a pcu record and email config is set
+				if 'email_pcu' in act_record:
+					if act_record['message'] != None and act_record['email_pcu'] and site_record['config']['email']:
+						# and 'reboot_node' in act_record['stage']:
+
+						email_args['hostname'] = act_record['nodename']
+						ticket_id = self.__emailSite(loginbase, 
+											act_record['email'], 
+											emailTxt.mailtxt.pcudown[0],
+											email_args)
+						if ticket_id == 0:
+							# error.
+							print "got a ticket_id == 0!!!! %s" % act_record['nodename']
+							os._exit(1)
+							pass
+						email_args['ticket_id'] = ticket_id
+
 			
 			act_record = issue_record_list[0]
 			# send message before squeezing
@@ -1050,12 +1179,25 @@ class Action(Thread):
 				ticket_id = self.__emailSite(loginbase, act_record['email'], 
 							 				 act_record['message'], email_args)
 
+				if ticket_id == 0:
+					# error.
+					print "ticket_id == 0 for %s %s" % (loginbase, act_record['nodename'])
+					os._exit(1)
+					pass
+
 				# Add ticket_id to ALL nodenames
 				for act_record in issue_record_list:
 					nodename = act_record['nodename']
 					# update node record with RT ticket_id
 					if nodename in self.act_all:
 						self.act_all[nodename][0]['ticket_id'] = "%s" % ticket_id
+						# if the ticket was previously resolved, reset it to new.
+						if 'rt' in act_record and \
+							'Status' in act_record['rt'] and \
+							act_record['rt']['Status'] == 'resolved':
+							mailer.setTicketStatus(ticket_id, "new")
+						status = mailer.getTicketStatus(ticket_id)
+						self.act_all[nodename][0]['rt'] = status
 					if config.mail: i_nodes_emailed += 1
 
 			print "\t\tconfig.squeeze: %s and %s" % (config.squeeze,
@@ -1067,10 +1209,10 @@ class Action(Thread):
 		
 		if config.policysavedb:
 			print "Saving Databases... act_all, diagnose_out"
-			soltesz.dbDump("act_all", self.act_all)
+			database.dbDump("act_all", self.act_all)
 			# remove site record from diagnose_out, it's in act_all as done.
 			del self.diagnose_db[loginbase]
-			soltesz.dbDump("diagnose_out", self.diagnose_db)
+			database.dbDump("diagnose_out", self.diagnose_db)
 
 		print "sleeping for 1 sec"
 		time.sleep(1)
@@ -1088,9 +1230,57 @@ class Action(Thread):
 		act_record.update(diag_record)
 		act_record['nodename'] = nodename
 		act_record['msg_format'] = self._format_diaginfo(diag_record)
+		print "act_record['stage'] == %s " % act_record['stage']
+
+		# avoid end records, and nmreset records					
+		# reboot_node_failed, is set below, so don't reboot repeatedly.
+
+		if 'monitor-end-record' not in act_record['stage'] and \
+		   'nmreset' not in act_record['stage'] and \
+		   'reboot_node_failed' not in act_record:
+
+			if "DOWN" in act_record['log'] and \
+					'pcu_ids' in act_record['plcnode'] and \
+					len(act_record['plcnode']['pcu_ids']) > 0:
+
+				print "%s" % act_record['log'],
+				print "%15s" % (['reboot_node'],)
+				# Set node to re-install
+				plc.nodeBootState(act_record['nodename'], "rins")	
+				try:
+					ret = reboot_node({'hostname': act_record['nodename']})
+				except Exception, exc:
+					print "exception on reboot_node:"
+					import traceback
+					print traceback.print_exc()
+					ret = False
+
+				if ret: # and ( 'reboot_node_failed' not in act_record or act_record['reboot_node_failed'] == False):
+					# Reboot Succeeded
+					print "reboot succeeded for %s" % act_record['nodename']
+					act_record2 = {}
+					act_record2.update(act_record)
+					act_record2['action'] = ['reboot_node']
+					act_record2['stage'] = "reboot_node"
+					act_record2['reboot_node_failed'] = False
+					act_record2['email_pcu'] = False
+
+					if nodename not in self.act_all: 
+						self.act_all[nodename] = []
+					print "inserting 'reboot_node' record into act_all"
+					self.act_all[nodename].insert(0,act_record2)
+
+					# return None to avoid further action
+					print "Taking no further action"
+					return None
+				else:
+					print "reboot failed for %s" % act_record['nodename']
+					# set email_pcu to also send pcu notice for this record.
+					act_record['reboot_node_failed'] = True
+					act_record['email_pcu'] = True
 
-		print "%s" % act_record['log'],
-		print "%15s" % act_record['action']
+			print "%s" % act_record['log'],
+			print "%15s" % act_record['action']
 
 		if act_record['stage'] is not 'monitor-end-record' and \
 		   act_record['stage'] is not 'nmreset':