X-Git-Url: http://git.onelab.eu/?a=blobdiff_plain;f=rt3%2Finitialdata;h=d1a325530184aa5c84ccb375fbb81d66910afdda;hb=4b97eb6c50faeeaa40660b73cd70c17cc572a2c9;hp=1c34542623b93467a5c0ee4907859fd3389e339c;hpb=e96682462574a33bc990f0f29f6db520f1498596;p=monitor.git

diff --git a/rt3/initialdata b/rt3/initialdata
index 1c34542..d1a3255 100644
--- a/rt3/initialdata
+++ b/rt3/initialdata
@@ -62,21 +62,6 @@
 @Queues = ({ Name              => 'support',
              Description       => 'Support',
              CorrespondAddress => 'support@PLC_RT_HOSTNAME',
-             CommentAddress    => '', },
-
-		   { Name              => 'monitor',
-             Description       => 'Queue for monitor',
-             CorrespondAddress => 'monitor@PLC_RT_HOSTNAME',
-             CommentAddress    => '', },
-
-		   { Name              => 'security',
-             Description       => 'Queue for security issues',
-             CorrespondAddress => 'security@PLC_RT_HOSTNAME',
-             CommentAddress    => '', },
-
-		   { Name              => 'legal',
-             Description       => 'Queue for legal issues',
-             CorrespondAddress => 'legal@PLC_RT_HOSTNAME',
              CommentAddress    => '', },
 
            { Name        => '___Approvals',
@@ -233,38 +218,6 @@
       Name        => 'Blank',                                             # loc
       Description => 'A blank template',                                  # loc
       Content     => '', },
-    {  Queue       => '0',
-       Name        => 'Autoreply',                                         # loc
-       Description => 'Default Autoresponse template',                     # loc
-       Content     => 'Subject: AutoReply: {$Ticket->Subject}
-
-Hello,
-
-Thank you very much for reporting this.
-
-This message was automatically generated in response to the
-creation of a trouble ticket regarding:
-
-	"{$Ticket->Subject()}"
-
-There is no need to reply to this message right now.  Your ticket has been
-assigned an ID of [{$rtname} #{$Ticket->id()}].
-
-Please include the string:
-
-    [{$rtname} #{$Ticket->id}]
-
-in the subject line of all future correspondence about this issue. To do so, 
-you may reply to this message.
-
-Thank you,
-{$Ticket->QueueObj->CorrespondAddress()}
-{$Ticket->AddCustomFieldValue(Field => 'Problem Category', Value => 'Trivial');}
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
-    },
 
     {  Queue       => '0',
        Name        => 'Transaction',                     # loc
@@ -346,41 +299,6 @@ According to our records, your request has been resolved. If you have any
 further questions or concerns, please respond to this message.
 '
     },
-	{
-      Queue       => '0',
-      Name        => 'correspondance with CC',                 # loc
-      Description => 'Message with the recipients in the header',          # loc
-      Content     => 'RT-Attach-Message: yes
-
-Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id})
-    Owner: {$Ticket->OwnerObj->Name}
-    Requestor: {$Ticket->RequestorAddresses}
-{ if ($acc=$Ticket->AdminCcAddresses) { "    Ticket Ccs: " . $acc } }
-==================================================
-
-{$Transaction->Content()}
-'
-	},
-	{
-      Queue       => '0',
-      Name        => 'Create with CC in body',                 # loc
-      Description => 'Create with CC in body',                 # loc
-      Content     => 'RT-Attach-Message: yes
-
-Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id})
-    Owner: {$Ticket->OwnerObj->Name}
-    Requestor: {$Ticket->RequestorAddresses}
-{ if ($acc=$Ticket->AdminCcAddresses) { "    Ticket Ccs: " . $acc } }
-==================================================
-
-{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
-Transaction: {$Transaction->Description}
-
-Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
-
-{$Transaction->Content()}
-'
-	},
     {  Queue       => '___Approvals',
        Name        => "New Pending Approval",    # loc
        Description =>
@@ -444,40 +362,10 @@ Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
     {  ScripCondition => 'On Owner Change',
        ScripAction    => 'Notify Owner',
        Template       => 'Transaction' },
-    {  ScripCondition => 'On Create',
-       ScripAction    => 'AutoReply To Requestors',
-       Template       => 'AutoReply' },
-    {  ScripCondition => 'On Create',
-       ScripAction    => 'Notify AdminCcs',
-       Template       => 'Transaction' },
-    {  ScripCondition => 'On Correspond',
-       ScripAction    => 'Notify AdminCcs',
-       Template       => 'Admin Correspondence' },
-    {  ScripCondition => 'On Correspond',
-       ScripAction    => 'Notify Requestors And Ccs',
-       Template       => 'Correspondence' },
     {  ScripCondition => 'On Correspond',
        ScripAction    => 'Notify Other Recipients',
        Template       => 'Correspondence' },
-    {  ScripCondition => 'On Comment',
-       ScripAction    => 'Notify AdminCcs As Comment',
-       Template       => 'Admin Comment' },
-    {  ScripCondition => 'On Comment',
-       ScripAction    => 'Notify Other Recipients As Comment',
-       Template       => 'Correspondence' },
-    {  ScripCondition => 'On Resolve',
-       ScripAction    => 'Notify Requestors',
-       Template       => 'Resolved' },
-	#On Create Autoreply To Requestors with template Autoreply
-	#On Correspond Notify Requestors, Ccs and AdminCcs with template correspondance with CC
-	#On Create Notify AdminCcs with template Create with CC in body
-
-    {  ScripCondition => 'On Create',
-       ScripAction    => 'Notify AdminCcs',
-       Template       => 'Create with CC in body', },
-    {  ScripCondition => 'On Correspond',
-       ScripAction    => 'Notify Requestors, Ccs and AdminCcs',
-       Template       => 'correspondance with CC', },
+
     {  Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval",    # loc
        Queue          => '___Approvals',
        ScripCondition => 'User Defined',
@@ -646,6 +534,7 @@ return 0; # ignore $passed;
 
     { UserId => 'root',        # - principalid
       Right  => 'SuperUser', },
+	
 
 );