X-Git-Url: http://git.onelab.eu/?a=blobdiff_plain;f=rt3%2Finitialdata;h=d1a325530184aa5c84ccb375fbb81d66910afdda;hb=4b97eb6c50faeeaa40660b73cd70c17cc572a2c9;hp=d6e64268fd9435d77bdcc7e8d3b9fd639a519530;hpb=9521da7dc59534f746fed002967bd47a386ce8a3;p=monitor.git diff --git a/rt3/initialdata b/rt3/initialdata index d6e6426..d1a3255 100644 --- a/rt3/initialdata +++ b/rt3/initialdata @@ -9,7 +9,7 @@ { Name => 'root', Gecos => 'root', - RealName => 'Enoch Root', + RealName => 'RT Admin', Password => 'password', EmailAddress => "root\@localhost", Comments => 'SuperUser', @@ -60,23 +60,8 @@ }, ); @Queues = ({ Name => 'support', - Description => 'Queue for general issues', + Description => 'Support', CorrespondAddress => 'support@PLC_RT_HOSTNAME', - CommentAddress => '', }, - - { Name => 'monitor', - Description => 'Queue for monitor', - CorrespondAddress => 'monitor@PLC_RT_HOSTNAME', - CommentAddress => '', }, - - { Name => 'security', - Description => 'Queue for security issues', - CorrespondAddress => 'security@PLC_RT_HOSTNAME', - CommentAddress => '', }, - - { Name => 'legal', - Description => 'Queue for legal issues', - CorrespondAddress => 'legal@PLC_RT_HOSTNAME', CommentAddress => '', }, { Name => '___Approvals', @@ -233,36 +218,6 @@ Name => 'Blank', # loc Description => 'A blank template', # loc Content => '', }, - { Queue => '0', - Name => 'Autoreply', # loc - Description => 'Default Autoresponse template', # loc - Content => 'Subject: AutoReply: {$Ticket->Subject} - - -Greetings, - -This message has been automatically generated in response to the -creation of a trouble ticket regarding: - "{$Ticket->Subject()}", -a summary of which appears below. - -There is no need to reply to this message right now. Your ticket has been -assigned an ID of [{$rtname} #{$Ticket->id()}]. - -Please include the string: - - [{$rtname} #{$Ticket->id}] - -in the subject line of all future correspondence about this issue. To do so, -you may reply to this message. - - Thank you, - {$Ticket->QueueObj->CorrespondAddress()} - -------------------------------------------------------------------------- -{$Transaction->Content()} -' - }, { Queue => '0', Name => 'Transaction', # loc @@ -407,30 +362,10 @@ Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }. { ScripCondition => 'On Owner Change', ScripAction => 'Notify Owner', Template => 'Transaction' }, - { ScripCondition => 'On Create', - ScripAction => 'AutoReply To Requestors', - Template => 'AutoReply' }, - { ScripCondition => 'On Create', - ScripAction => 'Notify AdminCcs', - Template => 'Transaction' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify AdminCcs', - Template => 'Admin Correspondence' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify Requestors And Ccs', - Template => 'Correspondence' }, { ScripCondition => 'On Correspond', ScripAction => 'Notify Other Recipients', Template => 'Correspondence' }, - { ScripCondition => 'On Comment', - ScripAction => 'Notify AdminCcs As Comment', - Template => 'Admin Comment' }, - { ScripCondition => 'On Comment', - ScripAction => 'Notify Other Recipients As Comment', - Template => 'Correspondence' }, - { ScripCondition => 'On Resolve', - ScripAction => 'Notify Requestors', - Template => 'Resolved' }, + { Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc Queue => '___Approvals', ScripCondition => 'User Defined', @@ -599,6 +534,7 @@ return 0; # ignore $passed; { UserId => 'root', # - principalid Right => 'SuperUser', }, + );