+++ /dev/null
-# Initial data for a fresh RT3 Installation.
-
-@Users = (
- { Name => 'Nobody',
- RealName => 'Nobody in particular',
- Comments => 'Do not delete or modify this user. It is integral '
- . 'to RT\'s internal data structures',
- Privileged => '0', },
-
- { Name => 'root',
- Gecos => 'root',
- RealName => 'RT Admin',
- Password => 'password',
- EmailAddress => "root\@localhost",
- Comments => 'SuperUser',
- Privileged => '1', } );
-
-@Groups = (
- { Name => '',
- Type => 'Everyone', # loc
- Domain => 'SystemInternal',
- Instance => '',
- Description => 'Pseudogroup for internal use', # loc
- },
- { Type => 'Privileged', # loc
- Domain => 'SystemInternal',
- Instance => '',
- Name => '',
- Description => 'Pseudogroup for internal use', # loc
- },
- { Name => '',
- Type => 'Unprivileged', # loc
- Domain => 'SystemInternal',
- Instance => '',
- Description => 'Pseudogroup for internal use', # loc
- },
- { Name => '',
- Type => 'Owner', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'SystemRolegroup for internal use', # loc
- },
- { Name => '',
- Type => 'Requestor', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'SystemRolegroup for internal use', # loc
- },
- { Name => '',
- Type => 'Cc', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'SystemRolegroup for internal use', # loc
- },
- { Name => '',
- Type => 'AdminCc', # loc
- Domain => 'RT::System-Role',
- Instance => '',
- Description => 'Pseudogroup for internal use', # loc
- }, );
-
-@Queues = ({ Name => 'support',
- Description => 'Support',
- CorrespondAddress => 'support@PLC_RT_HOSTNAME',
- CommentAddress => '', },
-
- { Name => '___Approvals',
- Description => 'A system-internal queue for the approvals system',
- Disabled => 2, } );
-
-@ScripActions = (
-
- { Name => 'Autoreply To Requestors', # loc
- Description =>
-'Always sends a message to the requestors independent of message sender' , # loc
- ExecModule => 'Autoreply',
- Argument => 'Requestor' },
- { Name => 'Notify Requestors', # loc
- Description => 'Sends a message to the requestors', # loc
- ExecModule => 'Notify',
- Argument => 'Requestor' },
- { Name => 'Notify Owner as Comment', # loc
- Description => 'Sends mail to the owner', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Owner' },
- { Name => 'Notify Owner', # loc
- Description => 'Sends mail to the owner', # loc
- ExecModule => 'Notify',
- Argument => 'Owner' },
- { Name => 'Notify Ccs as Comment', # loc
- Description => 'Sends mail to the Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Cc' },
- { Name => 'Notify Ccs', # loc
- Description => 'Sends mail to the Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'Cc' },
- { Name => 'Notify AdminCcs as Comment', # loc
- Description => 'Sends mail to the administrative Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'AdminCc' },
- { Name => 'Notify AdminCcs', # loc
- Description => 'Sends mail to the administrative Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'AdminCc' },
-
- { Name => 'Notify Requestors and Ccs as Comment', # loc
- Description => 'Send mail to requestors and Ccs as a comment', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'Requestor,Cc' },
-
- { Name => 'Notify Requestors and Ccs', # loc
- Description => 'Send mail to requestors and Ccs', # loc
- ExecModule => 'Notify',
- Argument => 'Requestor,Cc' },
-
- { Name => 'Notify Requestors, Ccs and AdminCcs as Comment', # loc
- Description => 'Send mail to all watchers as a "comment"', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'All' },
- { Name => 'Notify Requestors, Ccs and AdminCcs', # loc
- Description => 'Send mail to all watchers', # loc
- ExecModule => 'Notify',
- Argument => 'All' },
- { Name => 'Notify Other Recipients as Comment', # loc
- Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
- ExecModule => 'NotifyAsComment',
- Argument => 'OtherRecipients' },
- { Name => 'Notify Other Recipients', # loc
- Description => 'Sends mail to explicitly listed Ccs and Bccs', # loc
- ExecModule => 'Notify',
- Argument => 'OtherRecipients' },
- { Name => 'User Defined', # loc
- Description => 'Perform a user-defined action', # loc
- ExecModule => 'UserDefined', },
- { Name => 'Create Tickets', # loc
- Description =>
- 'Create new tickets based on this scrip\'s template', # loc
- ExecModule => 'CreateTickets', },
- { Name => 'Open Tickets',
- Description => 'Open tickets on correspondence', # loc
- ExecModule => 'AutoOpen' },
-);
-
-@ScripConditions = (
- { Name => 'On Create', # loc
- Description => 'When a ticket is created', # loc
- ApplicableTransTypes => 'Create',
- ExecModule => 'AnyTransaction', },
-
- { Name => 'On Transaction', # loc
- Description => 'When anything happens', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'AnyTransaction', },
- {
-
- Name => 'On Correspond', # loc
- Description => 'Whenever correspondence comes in', # loc
- ApplicableTransTypes => 'Correspond',
- ExecModule => 'AnyTransaction', },
-
- {
-
- Name => 'On Comment', # loc
- Description => 'Whenever comments come in', # loc
- ApplicableTransTypes => 'Comment',
- ExecModule => 'AnyTransaction' },
- {
-
- Name => 'On Status Change', # loc
- Description => 'Whenever a ticket\'s status changes', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'AnyTransaction',
-
- },
- {
-
- Name => 'On Priority Change', # loc
- Description => 'Whenever a ticket\'s priority changes', # loc
- ApplicableTransTypes => 'Set',
- ExecModule => 'PriorityChange',
- },
- {
-
- Name => 'On Owner Change', # loc
- Description => 'Whenever a ticket\'s owner changes', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'OwnerChange',
-
- },
- {
-
- Name => 'On Queue Change', # loc
- Description => 'Whenever a ticket\'s queue changes', # loc
- ApplicableTransTypes => 'Set',
- ExecModule => 'QueueChange',
-
- },
- { Name => 'On Resolve', # loc
- Description => 'Whenever a ticket is resolved', # loc
- ApplicableTransTypes => 'Status',
- ExecModule => 'StatusChange',
- Argument => 'resolved'
-
- },
-
- { Name => 'User Defined', # loc
- Description => 'Whenever a user-defined condition occurs', # loc
- ApplicableTransTypes => 'Any',
- ExecModule => 'UserDefined'
-
- },
-
-);
-
-@Templates = (
- { Queue => '0',
- Name => 'Blank', # loc
- Description => 'A blank template', # loc
- Content => '', },
-
- { Queue => '0',
- Name => 'Transaction', # loc
- Description => 'Default transaction template', # loc
- Content => 'RT-Attach-Message: yes
-
-
-{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
-Transaction: {$Transaction->Description}
- Queue: {$Ticket->QueueObj->Name}
- Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
- Owner: {$Ticket->OwnerObj->Name}
- Requestors: {$Ticket->RequestorAddresses}
- Status: {$Ticket->Status}
- Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
-
-
-{$Transaction->Content()}
-'
- },
-
- {
-
- Queue => '0',
- Name => 'Admin Correspondence', # loc
- Description => 'Default admin correspondence template', # loc
- Content => 'RT-Attach-Message: yes
-
-
-<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Correspondence', # loc
- Description => 'Default correspondence template', # loc
- Content => 'RT-Attach-Message: yes
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Admin Comment', # loc
- Description => 'Default admin comment template', # loc
- Content =>
-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $comment =~ s/^Re//i; $s;}
-
-
-{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
-This is a comment. It is not sent to the Requestor(s):
-
-{$Transaction->Content()}
-'
- },
-
- { Queue => '0',
- Name => 'Status Change', # loc
- Description => 'Ticket status changed', # loc
- Content => 'Subject: Status Changed to: {$Transaction->NewValue}
-
-
-{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
-
-{$Transaction->Content()}
-'
- },
-
- {
-
- Queue => '0',
- Name => 'Resolved', # loc
- Description => 'Ticket Resolved', # loc
- Content => 'Subject: Resolved: {$Ticket->Subject}
-
-According to our records, your request has been resolved. If you have any
-further questions or concerns, please respond to this message.
-'
- },
- { Queue => '___Approvals',
- Name => "New Pending Approval", # loc
- Description =>
- "Notify Owners and AdminCcs of new items pending their approval", # loc
- Content => 'Subject: New Pending Approval: {$Ticket->Subject}
-
-Greetings,
-
-There is a new item pending your approval: "{$Ticket->Subject()}",
-a summary of which appears below.
-
-Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
-to approve or reject this ticket, or {$RT::WebURL}Approvals/ to
-batch-process all your pending approvals.
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Passed", # loc
- Description =>
- "Notify Owner of their ticket has been approved by some approver", # loc
- Content => 'Subject: Ticket Approved: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
-Other approvals may be pending.
-'
- },
- { Queue => '___Approvals',
- Name => "All Approvals Passed", # loc
- Description =>
- "Notify Owner of their ticket has been approved by all approvers", # loc
- Content => 'Subject: Ticket Approved: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been approved. Its Owner may now start to act on it.
-'
- },
- { Queue => '___Approvals',
- Name => "Approval Rejected", # loc
- Description =>
- "Notify Owner of their rejected ticket", # loc
- Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
-
-Greetings,
-
-Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
-'
- },
-);
-# }}}
-
-@Scrips = (
- { ScripCondition => 'On Correspond',
- ScripAction => 'Open Tickets',
- Template => 'Blank' },
- { ScripCondition => 'On Owner Change',
- ScripAction => 'Notify Owner',
- Template => 'Transaction' },
- { ScripCondition => 'On Correspond',
- ScripAction => 'Notify Other Recipients',
- Template => 'Correspondence' },
-
- { Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc
- Queue => '___Approvals',
- ScripCondition => 'User Defined',
- CustomIsApplicableCode => q[
- $self->TicketObj->Type eq 'approval' and
- $self->TransactionObj->Field eq 'Status' and
- $self->TransactionObj->NewValue eq 'open' and
- eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type => 'ticket' ))[0] }
- ],
- ScripAction => 'Notify Owner',
- Template => 'New Pending Approval' },
- { Description => "If an approval is rejected, reject the original and delete pending approvals", # loc
- Queue => '___Approvals',
- ScripCondition => 'On Status Change',
- ScripAction => 'User Defined',
- CustomPrepareCode => q[
-# ------------------------------------------------------------------- #
-return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or
- lc($self->TransactionObj->NewValue) eq "deleted" );
-
-my $rejected = 0;
-my $links = $self->TicketObj->DependedOnBy;
-foreach my $link (@{ $links->ItemsArrayRef }) {
- my $obj = $link->BaseObj;
- if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
- if ($obj->Type eq 'ticket') {
- $obj->Comment(
- Content => $self->loc("Your request was rejected."),
- );
- $obj->SetStatus(
- Status => 'rejected',
- Force => 1,
- );
-
- $T::Approval = $self->TicketObj; # so we can access it inside templates
- $self->{TicketObj} = $obj; # we want the original id in the token line
- $rejected = 1;
- }
- else {
- $obj->SetStatus(
- Status => 'deleted',
- Force => 1,
- );
- }
- }
-}
-
-$links = $self->TicketObj->DependsOn;
-foreach my $link (@{ $links->ItemsArrayRef }) {
- my $obj = $link->TargetObj;
- if ($obj->QueueObj->IsActiveStatus($obj->Status)) {
- $obj->SetStatus(
- Status => 'deleted',
- Force => 1,
- );
- }
-}
-
-# Now magically turn myself into a Requestor Notify object...
-require RT::Action::Notify; bless($self, 'RT::Action::Notify');
-$self->{Argument} = 'Requestor'; $self->Prepare;
-
-return $rejected;
-# ------------------------------------------------------------------- #
- ],
- CustomCommitCode => '"never needed"',
- Template => 'Approval Rejected', },
- { Description => "When a ticket has been approved by any approver, add correspondence to the original ticket", # loc
- Queue => '___Approvals',
- ScripCondition => 'On Resolve',
- ScripAction => 'User Defined',
- CustomPrepareCode => q[
-# ------------------------------------------------------------------- #
-return(0) unless ($self->TicketObj->Type eq 'approval');
-
-my $note;
-my $t = $self->TicketObj->Transactions;
-while (my $o = $t->Next) {
- $note .= $o->Content . "\n" if $o->ContentObj
- and $o->Content !~ /Default Approval/;
-}
-
-foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) {
- $obj->Comment(
- Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc
- $self->TransactionObj->CreatorObj->Name,
- ) . "\n" . $self->loc( "Approver's notes: [_1]", # loc
- $note
- ),
- );
- $T::Approval = $self->TicketObj; # so we can access it inside templates
- $self->{TicketObj} = $obj; # we want the original id in the token line
-}
-
-# Now magically turn myself into a Requestor Notify object...
-require RT::Action::Notify; bless($self, 'RT::Action::Notify');
-$self->{Argument} = 'Requestor'; $self->Prepare;
-
-return 1;
-# ------------------------------------------------------------------- #
- ],
- CustomCommitCode => '"never needed"',
- Template => 'Approval Passed' },
- { Description => "When a ticket has been approved by all approvers, add correspondence to the original ticket", # loc
- Queue => '___Approvals',
- ScripCondition => 'On Resolve',
- ScripAction => 'User Defined',
- CustomPrepareCode => q[
-# ------------------------------------------------------------------- #
-# Find all the tickets that depend on this (that this is approving)
-
-my $Ticket = $self->TicketObj;
-my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' );
-my $links = $Ticket->DependedOnBy;
-my $passed = 0;
-
-while (my $link = $links->Next) {
- my $obj = $link->BaseObj;
- next if ($obj->HasUnresolvedDependencies( Type => 'approval' ));
-
- if ($obj->Type eq 'ticket') {
- $obj->Comment(
- Content => $self->loc("Your request has been approved."),
- );
- $T::Approval = $Ticket; # so we can access it inside templates
- $self->{TicketObj} = $obj; # we want the original id in the token line
- $passed = 1;
- }
- elsif ($obj->Type eq 'approval') {
- $obj->SetStatus( Status => 'open', Force => 1 );
- }
- elsif ($RT::UseCodeTickets and $obj->Type eq 'code') {
- my $code = $obj->Transactions->First->Content;
- my $rv;
-
- foreach my $TOP (@TOP) {
- local $@;
- $rv++ if eval $code;
- $RT::Logger->error("Cannot eval code: $@") if $@;
- }
-
- if ($rv or !@TOP) {
- $obj->SetStatus( Status => 'resolved', Force => 1,);
- }
- else {
- $obj->SetStatus( Status => 'rejected', Force => 1,);
- }
- }
-}
-
-# Now magically turn myself into a Requestor Notify object...
-require RT::Action::Notify; bless($self, 'RT::Action::Notify');
-$self->{Argument} = 'Requestor'; $self->Prepare;
-
-return 0; # ignore $passed;
-# ------------------------------------------------------------------- #
- ],
- CustomCommitCode => '"never needed"',
- Template => 'All Approvals Passed', },
-
-);
-
-@ACL = (
- { UserId => 'Nobody', # - principalId
- Right => 'OwnTicket', },
-
- { UserId => 'root', # - principalid
- Right => 'SuperUser', },
-
-
-);
-
-# Predefined searches
-
-@Attributes = (
- { Name => 'Search - My Tickets',
- Description => '[_1] highest priority tickets I own', # loc
- Content =>
- { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', Priority, QueueName, ExtendedStatus",
- Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')",
- OrderBy => 'Priority',
- Order => 'DESC' },
- },
- { Name => 'Search - Unowned Tickets',
- Description => '[_1] newest unowned tickets', # loc
- Content =>
-# 'Take' #loc
- { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', QueueName, ExtendedStatus, CreatedRelative, '<A HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Take)__</a>/TITLE: ' ",
- Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')",
- OrderBy => 'Created',
- Order => 'DESC' },
- },
- { Name => 'HomepageSettings',
- Description => 'HomepageSettings',
- Content =>
- { 'body' => # loc
- [ { type => 'system', name => 'My Tickets' },
- { type => 'system', name => 'Unowned Tickets' },
- { type => 'component', name => 'QuickCreate'},
- ],
- 'summary' => # loc
- [
- { type => 'component', name => 'MyReminders' },
- { type => 'component', name => 'Quicksearch' },
- { type => 'component', name => 'RefreshHomepage' },
- ]
- },
-}
-);
+++ /dev/null
-#!/bin/bash
-#
-# priority: 850
-#
-# Manage settings for the Zabbix installtion and
-# other monitor-related things
-#
-# Stephen Soltesz <soltesz@cs.princeton.edu>
-# Copyright (C) 2008 The Trustees of Princeton University
-#
-# $Id$
-#
-
-# Source function library and configuration
-. /etc/plc.d/functions
-. /etc/plc.d/monitor.functions
-. /etc/planetlab/plc_config
-local_config=/etc/planetlab/configs/site.xml
-
-MONITORPATH=/usr/share/monitor
-
-# Be verbose
-set -x
-
-# Default locations
-PGDATA=/var/lib/pgsql/data
-postgresql_conf=$PGDATA/postgresql.conf
-pghba_conf=$PGDATA/pg_hba.conf
-
-# Export so that we do not have to specify -p to psql invocations
-export PGPORT=$PLC_DB_PORT
-
-
-RT3_DB_USER="rt3user"
-RT3_DB_NAME="rt3"
-
-WROTE_PG_CONFIG=
-
-if [ -z "$PLC_RT_IP" ] ; then
- PLC_RT_IP=$( gethostbyname $PLC_RT_HOST )
-fi
-
-
-# TODO: make values re-configurable... this may be an issue with RT's db, though.
-function update_config ()
-{
- pattern=$1
- with=$2
- file=$3
- sed -i -e "s/$pattern/$with/g" $file
-}
-
-function check_rt_siteconfig ()
-{
- tmp_siteconfig=$(mktemp)
- tmp_initialdata=$(mktemp)
-
- # TODO: need a better approach for this.
- for f in $MONITORPATH/rt3/rtconf.d/*.pl ; do
- update_config PLC_RT_HOSTNAME $PLC_RT_HOST $f
- done
-
- # if the templates are newer than the actual config, then replace them.
- if [ $MONITORPATH/rt3/RT_SiteConfig.pm -nt /etc/rt3/RT_SiteConfig.pm ] ;
- then
- # copy templates
- cp -f $MONITORPATH/rt3/RT_SiteConfig.pm $tmp_siteconfig
- cp -f $MONITORPATH/rt3/initialdata $tmp_initialdata
-
- # setup RT_SiteConfig.pm
- update_config PLC_NAME "$PLC_NAME" $tmp_siteconfig
- update_config PLC_RT_HOSTNAME $PLC_RT_HOST $tmp_siteconfig
- update_config PLC_WWW_HOSTNAME $PLC_WWW_HOST $tmp_siteconfig
-
- update_config RT_DB_NAME $RT3_DB_NAME $tmp_siteconfig
- update_config RT_DB_USER $RT3_DB_USER $tmp_siteconfig
- update_config RT_DB_PASSWORD $PLC_MONITOR_DBPASSWORD $tmp_siteconfig
-
- # setup initialdata
- update_config PLC_RT_HOSTNAME $PLC_RT_HOST $tmp_initialdata
-
- # copy to live configuration
- cp -f $tmp_siteconfig /etc/rt3/RT_SiteConfig.pm
- cp -f $tmp_initialdata /etc/rt3/initialdata
- chmod 644 /etc/rt3/RT_SiteConfig.pm
- chmod 644 /etc/rt3/initialdata
-
- rm -f $tmp_siteconfig
- rm -f $tmp_initialdata
- fi
-}
-
-function check_rt_custom ()
-{
- rsync -qv -az $MONITORPATH/rt3/local/html /usr/share/rt3
-}
-
-function check_rt_pghba ()
-{
- NAME=$RT3_DB_NAME
- USER=$RT3_DB_USER
- CONF=$PGDATA/pg_hba.conf.d/${NAME}.conf
- PATTERN="host all postgres 127.0.0.1/32 trust"
-
- if ! grep -q "$PATTERN" $CONF ; then
- #### SETUP ACCESS from postgres user to run init for the first time.
- echo "$PATTERN" >> $CONF
- WROTE_PG_CONFIG="true"
- fi
-
-}
-
-function check_rt_aliases ()
-{
-
- if ! grep -q "rt-mailgate --queue support" /etc/aliases ;
- then
- sed -i -e "s/^support.*postmaster//g" /etc/aliases
- sed -i -e "s/^security.*root//g" /etc/aliases
- cat <<EOF >> /etc/aliases
-# added by RT init scripts for default queues.
-support: "|/usr/sbin/rt-mailgate --queue support --action correspond --url http://localhost/rt3/"
-monitor: "|/usr/sbin/rt-mailgate --queue monitor --action correspond --url http://localhost/rt3/"
-security: "|/usr/sbin/rt-mailgate --queue security --action correspond --url http://localhost/rt3/"
-legal: "|/usr/sbin/rt-mailgate --queue legal --action correspond --url http://localhost/rt3/"
-EOF
- /usr/bin/newaliases
- fi
-
-}
-
-function check_rt_init ()
-{
- if [ ! -f /etc/rt3/setup.finished ] ; then
- /usr/sbin/rt-setup-database --action init --dba postgres
- for f in $MONITORPATH/rt3/rtconf.d/*.pl ; do
- /usr/sbin/rt-setup-database --action insert --dba postgres --datafile $f
- done
-
- # run initial setup scripts (run only once, or for the first time)
- for f in $MONITORPATH/rt3/rtsetup.d/*.{pl,py,sh} ; do
- $f
- done
-
- touch /etc/rt3/setup.finished
-
- fi
-}
-
-check_rt_sendmail ()
-{
- tmp_sendmailmc=$(mktemp)
-
- # if the templates is newer than the processed config, then update it
- if grep -q "Addr=127.0.0.1," /etc/mail/sendmail.mc ;
- then
- # copy templates
- cp -f /etc/mail/sendmail.mc $tmp_sendmailmc
-
- # setup initialdata
- update_config "Addr=127.0.0.1," "" $tmp_sendmailmc
-
- # copy to live configuration
- cp -f $tmp_sendmailmc /etc/mail/sendmail.mc
- rm -f $tmp_sendmailmc
-
- # edit /etc/mail/access to add local IP
- if ! grep "$PLC_RT_IP" /etc/mail/access ; then
- echo "$PLC_RT_IP RELAY" >> /etc/mail/access
- makemap hash /etc/mail/access.db < /etc/mail/access
- fi
- if [ ! -f /etc/smrsh/rt-mailgate ] ; then
- ln -s /usr/sbin/rt-mailgate /etc/smrsh/rt-mailgate
- fi
- if ! grep "$PLC_RT_HOST" /etc/mail/local-host-names ; then
- # edit /etc/mail/local-host-names
- echo "$PLC_RT_HOST" >> /etc/mail/local-host-names
- fi
- m4 /etc/mail/sendmail.mc > /etc/mail/sendmail.cf
- service sendmail restart
- fi
-
-
-}
-
-if [ "$PLC_RT_ENABLED" != "1" ] ; then
- exit 0
-fi
-
-case "$1" in
- start)
- MESSAGE=$"Bootstrap RT (please wait...)"
- dialog "$MESSAGE"
-
- check_pg_hba $RT3_DB_NAME $RT3_DB_USER
- #check_user_and_db $RT3_DB_NAME $RT3_DB_USER
- check_rt_siteconfig
- check_rt_pghba
- if [ -n "$WROTE_PG_CONFIG" ] ; then
- # NOTE: restart db to enable access by users granted above.
- service plc restart postgresql
- MESSAGE=$"Bootstrap RT 2 (please wait...)"
- dialog "$MESSAGE"
- fi
- check_rt_aliases
- check_rt_init
- check_rt_sendmail
- check_rt_custom # todo: restart httpd if needed.
-
- result "$MESSAGE"
- ;;
-
-
- delete)
- MESSAGE=$"Deleting databases..."
- dialog "$MESSAGE"
-
- service plc stop httpd
-
- dropdb -U postgres $RT3_DB_NAME
- dropuser -U postgres $RT3_DB_USER
- rm -f /etc/rt3/RT_SiteConfig.pm
- rm -f /etc/rt3/initialdata
- PATTERN="host all postgres 127.0.0.1/32 trust"
- sed -i -e "s|$PATTERN||g" $PGDATA/pg_hba.conf.d/${RT3_DB_NAME}.conf
-
- sed -i -e "s/.*mailgate.*//g" /etc/aliases
- rm -f /etc/rt3/setup.finished
-
- sed -i -e "s/Port=smtp, Name=MTA/Port=smtp,Addr=127.0.0.1, Name=MTA/g" /etc/mail/sendmail.mc
- service plc start httpd
-
- result "$MESSAGE"
- ;;
-
- stop)
- MESSAGE=$"Stopping RT"
- dialog "$MESSAGE"
-
- # TODO: is there anything to stop?
-
- result "$MESSAGE"
- ;;
-esac
-
-exit $ERRORS
+++ /dev/null
-
-@ACL = (
- { GroupDomain => 'SystemInternal',
- GroupType => 'Everyone',
- Right => 'CreateTicket', },
-
- { GroupDomain => 'SystemInternal',
- GroupType => 'Everyone',
- Right => 'ReplyToTicket', },
-
- { GroupDomain => 'RT::System-Role',
- GroupType => 'AdminCc',
- Right => 'WatchAsAdminCc', },
-
- { GroupDomain => 'RT::System-Role',
- GroupType => 'Cc',
- Right => 'ReplyToTicket', },
-
- { GroupDomain => 'RT::System-Role',
- GroupType => 'Cc',
- Right => 'Watch', },
-
- { GroupDomain => 'RT::System-Role',
- GroupType => 'Owner',
- Right => 'ReplyToTicket', },
-
- { GroupDomain => 'RT::System-Role',
- GroupType => 'Owner',
- Right => 'ModifyTicket', },
-);
-
-@Scrips = (
- { ScripCondition => 'On Create',
- ScripAction => 'AutoReply To Requestors',
- Template => 'AutoReply' },
- { ScripCondition => 'On Correspond',
- ScripAction => 'Notify Requestors, Ccs and AdminCcs',
- Template => 'PlanetLab Correspond with CC in body', },
- { ScripCondition => 'On Create',
- ScripAction => 'Notify AdminCcs',
- Template => 'PlanetLab Create with CC in body', },
-);
-
-@Templates = (
- { Queue => '0',
- Name => 'Autoreply', # loc
- Description => 'Default Autoresponse template', # loc
- Content => 'Subject: AutoReply: {$Ticket->Subject}
-
-Hello,
-
-Thank you very much for reporting this.
-
-This message was automatically generated in response to the
-creation of a trouble ticket regarding:
-
- "{$Ticket->Subject()}"
-
-There is no need to reply to this message right now. Your ticket has been
-assigned an ID of [{$rtname} #{$Ticket->id()}].
-
-Please include the string:
-
- [{$rtname} #{$Ticket->id}]
-
-in the subject line of all future correspondence about this issue. To do so,
-you may reply to this message.
-
-Thank you,
-{$Ticket->QueueObj->CorrespondAddress()}
-
--------------------------------------------------------------------------
-{$Transaction->Content()}
-'
- },
- {
- Queue => '0',
- Name => 'PlanetLab Correspond with CC in body',
- Description => 'Message with the recipients in the header', # loc
- Content => 'RT-Attach-Message: yes
-
-Email Recipients (see http://PLC_RT_HOSTNAME/support )
- Owner: {$Ticket->OwnerObj->Name}
- Requestor: {$Ticket->RequestorAddresses}
-{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
-
-==================================================
-
-{$Transaction->Content()}
-'
- },
- {
- Queue => '0',
- Name => 'PlanetLab Create with CC in body',
- Description => 'Create with CC in body', # loc
- Content => 'RT-Attach-Message: yes
-
-Email Recipients (see http://PLC_RT_HOSTNAME/support )
- Owner: {$Ticket->OwnerObj->Name}
- Requestor: {$Ticket->RequestorAddresses}
-{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
-
-==================================================
-
-{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
-Transaction: {$Transaction->Description}
-
-Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
-
-{$Transaction->Content()}
-'
- },
-);
-
-@Queues = (
- { Name => 'monitor',
- Description => 'Queue for monitor',
- CorrespondAddress => 'monitor@PLC_RT_HOSTNAME',
- CommentAddress => '', },
-
- { Name => 'security',
- Description => 'Queue for security issues',
- CorrespondAddress => 'security@PLC_RT_HOSTNAME',
- CommentAddress => '', },
-
- { Name => 'legal',
- Description => 'Queue for legal issues',
- CorrespondAddress => 'legal@PLC_RT_HOSTNAME',
- CommentAddress => '', },
-)