+ {
+ Queue => '0',
+ Name => 'correspondance with CC', # loc
+ Description => 'Message with the recipients in the header', # loc
+ Content => 'RT-Attach-Message: yes
+
+Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id})
+ Owner: {$Ticket->OwnerObj->Name}
+ Requestor: {$Ticket->RequestorAddresses}
+{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
+==================================================
+
+{$Transaction->Content()}
+'
+ },
+ {
+ Queue => '0',
+ Name => 'Create with CC in body', # loc
+ Description => 'Create with CC in body', # loc
+ Content => 'RT-Attach-Message: yes
+
+Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id})
+ Owner: {$Ticket->OwnerObj->Name}
+ Requestor: {$Ticket->RequestorAddresses}
+{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } }
+==================================================
+
+{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
+Transaction: {$Transaction->Description}
+
+Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
+
+{$Transaction->Content()}
+'
+ },