From daeaa0d4340a8fc63f7f53bff76520cee7110e1c Mon Sep 17 00:00:00 2001 From: Stephen Soltesz Date: Thu, 25 Jun 2009 04:40:27 +0000 Subject: [PATCH] remove unnecessary scrips and move queues to plc-template. --- rt3/initialdata | 62 ------------------------------------------------- 1 file changed, 62 deletions(-) diff --git a/rt3/initialdata b/rt3/initialdata index 8e917e6..d1a3255 100644 --- a/rt3/initialdata +++ b/rt3/initialdata @@ -62,21 +62,6 @@ @Queues = ({ Name => 'support', Description => 'Support', CorrespondAddress => 'support@PLC_RT_HOSTNAME', - CommentAddress => '', }, - - { Name => 'monitor', - Description => 'Queue for monitor', - CorrespondAddress => 'monitor@PLC_RT_HOSTNAME', - CommentAddress => '', }, - - { Name => 'security', - Description => 'Queue for security issues', - CorrespondAddress => 'security@PLC_RT_HOSTNAME', - CommentAddress => '', }, - - { Name => 'legal', - Description => 'Queue for legal issues', - CorrespondAddress => 'legal@PLC_RT_HOSTNAME', CommentAddress => '', }, { Name => '___Approvals', @@ -314,26 +299,6 @@ According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message. ' }, - { - Queue => '0', - Name => 'Create with CC in body', # loc - Description => 'Create with CC in body', # loc - Content => 'RT-Attach-Message: yes - -Email Recipients (see http://PLC_RT_HOSTNAME/rt3/Ticket/Display.html?id={$Ticket->id} ) - Owner: {$Ticket->OwnerObj->Name} - Requestor: {$Ticket->RequestorAddresses} -{ if ($acc=$Ticket->AdminCcAddresses) { " Ticket Ccs: " . $acc } } -================================================== - -{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. -Transaction: {$Transaction->Description} - -Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} - -{$Transaction->Content()} -' - }, { Queue => '___Approvals', Name => "New Pending Approval", # loc Description => @@ -397,37 +362,10 @@ Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }. { ScripCondition => 'On Owner Change', ScripAction => 'Notify Owner', Template => 'Transaction' }, - { ScripCondition => 'On Create', - ScripAction => 'AutoReply To Requestors', - Template => 'AutoReply' }, - { ScripCondition => 'On Create', - ScripAction => 'Notify AdminCcs', - Template => 'Transaction' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify AdminCcs', - Template => 'Admin Correspondence' }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify Requestors And Ccs', - Template => 'Correspondence' }, { ScripCondition => 'On Correspond', ScripAction => 'Notify Other Recipients', Template => 'Correspondence' }, - { ScripCondition => 'On Comment', - ScripAction => 'Notify AdminCcs As Comment', - Template => 'Admin Comment' }, - { ScripCondition => 'On Comment', - ScripAction => 'Notify Other Recipients As Comment', - Template => 'Correspondence' }, - { ScripCondition => 'On Resolve', - ScripAction => 'Notify Requestors', - Template => 'Resolved' }, - { ScripCondition => 'On Create', - ScripAction => 'Notify AdminCcs', - Template => 'Create with CC in body', }, - { ScripCondition => 'On Correspond', - ScripAction => 'Notify Requestors, Ccs and AdminCcs', - Template => 'correspondance with CC', }, { Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc Queue => '___Approvals', ScripCondition => 'User Defined', -- 2.43.0