+def get_ticket_id(record):
+ if 'ticket_id' in record and record['ticket_id'] is not "" and record['ticket_id'] is not None:
+ return record['ticket_id']
+ elif 'found_rt_ticket' in record and \
+ record['found_rt_ticket'] is not "" and \
+ record['found_rt_ticket'] is not None:
+ return record['found_rt_ticket']
+ else:
+ return None
+