#
# Faiyaz Ahmed <faiyaza@cs.princeton.edu>
#
-# $Id: mailer.py,v 1.8 2007/06/29 12:42:22 soltesz Exp $
+# $Id: mailer.py,v 1.10 2007/08/08 13:28:06 soltesz Exp $
from emailTxt import *
import smtplib
-from config import config
+import config
+import calendar
import logging
import os
import time
-config = config()
logger = logging.getLogger("monitor")
MTA="localhost"
-FROM="monitor@planet-lab.org"
+FROM=config.email
def reformat_for_rt(text):
lines = text.split("\n")
return spaced_text
-def emailViaRT(subject, text, to):
+def _setupRTenvironment():
+ os.environ['PATH'] = os.environ['PATH'] + ":" + config.RT_WEB_TOOLS_PATH
+ os.environ['RTSERVER'] = config.RT_WEB_SERVER
+ os.environ['RTUSER'] = config.RT_WEB_USER
+ os.environ['RTPASSWD'] = config.RT_WEB_PASSWORD
+ os.environ['RTDEBUG'] = config.RT_WEB_DEBUG
+ return
+
+def setTicketStatus(ticket_id, status):
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ return {}
+
+ cmd = "rt edit ticket/%s set status=%s" % (ticket_id, status)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split('\n')
+ return "".join(l_values).strip()
+
+def getTicketStatus(ticket_id):
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ return {}
+
+ cmd = "rt show -t ticket -f id,subject,status,queue,created %s" % (ticket_id)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split('\n')
+ r_values = {}
+ for line in l_values:
+ if len(line) == 0: continue
+ vals = line.split(':')
+ key = vals[0]
+ r_values[key] = ":".join(vals[1:])
+ r_values[key] = r_values[key].strip()
+
+ r_values['Created'] = calendar.timegm(time.strptime(r_values['Created']))
+ return r_values
+
+def setAdminCCViaRT(ticket_id, to):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ # create a comma-separated list
+ s_to = ",".join(to)
+ cmd = "rt edit ticket/%s set admincc='%s'" % (ticket_id, s_to)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split()
+ f_in.close() ; f_out.close() ; f_err.close()
+ if len(l_values) > 3 and "updated" in l_values[3]:
+ # Success
+ pass
+ else:
+ print "VALUE:", value
+ print "ERROR: RT failed to update AdminCC for ticket %s" % ticket_id
+
+ return
+
+def setSubjectViaRT(ticket_id, subject):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ cmd = "rt edit ticket/%s set subject='%s'" % (ticket_id, subject)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split()
+ f_in.close() ; f_out.close() ; f_err.close()
+ if len(l_values) > 3 and "updated" in l_values[3]:
+ # Success
+ pass
+ else:
+ print "VALUE:", value
+ print "ERROR: RT failed to update subject for ticket %s" % ticket_id
+
+ return
+
+
+def addCommentViaRT(ticket_id, comment):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ cmd = "rt comment -m '%s' ticket/%s" % (comment, i_ticket_id)
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ value = f_out.read()
+ l_values = value.split()
+ f_in.close() ; f_out.close() ; f_err.close()
+ if len(l_values) > 1 and "recorded" in l_values[1]:
+ # Success
+ pass
+ else:
+ # Error
+ f_in.close() ; f_out.close() ; f_err.close()
+ print "ERROR: RT failed to add comment to id %s" % ticket_id
+
+ return
+
+def closeTicketViaRT(ticket_id, comment):
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+ if ticket_id == None or ticket_id == "":
+ raise Exception("ERROR: ticket_id must be set to some integer value")
+
+ # This will raise an exception if it is not a valid id.
+ i_ticket_id = int(ticket_id)
+
+ # Append comment to RT ticket
+ addCommentViaRT(ticket_id, comment)
+
+ if not config.debug:
+ cmd = "rt edit ticket/%s set status=resolved" % i_ticket_id
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ f_in.close()
+ value = f_out.read()
+ f_out.close()
+ f_err.close()
+ l_values = value.split()
+ if len(l_values) >= 4 and "updated" in l_values[3]:
+ # Success!!
+ pass
+ else:
+ print "VALUE: ", value
+ # Failed!!
+ print "FAILED to resolve Ticket %s" % ticket_id
+ print "FAILED to resolve Ticket %s" % i_ticket_id
+
+ return
+
+def emailViaRT(subject, text, to, ticket_id=None):
+ if ticket_id == None or ticket_id == "" or ticket_id == 0:
+ print "No TICKET"
+ return emailViaRT_NoTicket(subject, text, to)
+
+
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+
+ if config.mail and not config.debug:
+ setSubjectViaRT(ticket_id, subject)
+ setAdminCCViaRT(ticket_id, to)
+
+ cmd = "rt correspond -m - %s" % ticket_id
+ (f_in, f_out, f_err) = os.popen3(cmd)
+ f_in.write(text)
+ f_in.flush()
+ f_in.close()
+ value = f_out.read()
+
+ # TODO: rt doesn't write to stderr on error!!!
+ if value == "":
+ raise Exception, f_err.read()
+
+ del f_in
+ f_out.close(); del f_out
+ f_err.close(); del f_err
+ os.wait()
+
+ return ticket_id
+
+
+def emailViaRT_NoTicket(subject, text, to):
"""Use RT command line tools to send email.
return the generated RT ticket ID number.
"""
if config.mail and config.debug:
to = [config.email]
- os.environ['PATH'] = os.environ['PATH'] + ":/home/soltesz/rpm/opt/rt3/bin/"
- os.environ['RTSERVER'] = "https://rt.planet-lab.org/"
- os.environ['RTUSER'] = "monitor"
- os.environ['RTPASSWD'] = "ssorcmor"
- os.environ['RTDEBUG'] = "0"
+ # Set ENV Variables/PATH
+ _setupRTenvironment()
+
# NOTE: AdminCc: (in PLC's RT configuration) gets an email sent.
# This is not the case (surprisingly) for Cc:
input_text = "Subject: %s\n"
- input_text += "Requestor: monitor@planet-lab.org\n"
+ input_text += "Requestor: %s\n"% FROM
input_text += "id: ticket/new\n"
- input_text += "Queue: Monitor\n"
+ input_text += "Queue: %s\n" % config.RT_QUEUE
for recipient in to:
input_text += "AdminCc: %s\n" % recipient
input_text += "Text: %s"
+ # Add a space for each new line to get RT to accept the file.
spaced_text = reformat_for_rt(text)
- #if config.debug:
- # print input_text % (subject, "")
if config.mail and not config.debug:
cmd = "rt create -i -t ticket"
if value == "":
raise Exception, f_err.read()
+ print "MAILER: ticket value == %s" % value.split()[2]
i_ticket = int(value.split()[2])
# clean up the child process.
f_in.close(); del f_in
import mimetools
import cStringIO
- if config.mail and config.debug:
+ if (config.mail and config.debug) or (not config.mail and not config.debug and config.bcc):
to = [config.email]
out = cStringIO.StringIO() # output buffer for our message
if config.bcc and not config.debug:
writer.addheader("Bcc", config.email)
- writer.addheader("Reply-To", 'monitor@planet-lab.org')
+ writer.addheader("Reply-To", FROM)
writer.addheader("MIME-Version", "1.0")
#
# mail and debug, 'to' changed at the beginning'
# nomail, but report who I'd send to.
if config.mail:
- try:
- # This is normal operation
- server = smtplib.SMTP(MTA)
- server.sendmail(FROM, to, msg)
- if config.bcc and not config.debug:
- server.sendmail(FROM, config.email, msg)
- server.quit()
- except Exception, err:
- print "Mailer error: %s" % err
+ for mta in [MTA, 'golf.cs.princeton.edu']:
+ try:
+ # This is normal operation
+ #print MTA
+ #print FROM
+ #print to
+ #print msg
+ server = smtplib.SMTP(mta)
+ #server = smtplib.SMTP('golf.cs.princeton.edu')
+ server.sendmail(FROM, to, msg)
+ if config.bcc and not config.debug:
+ server.sendmail(FROM, config.email, msg)
+ server.quit()
+ except Exception, err:
+ print "Mailer error1: failed using MTA(%s) with: %s" % (mta, err)
+
+ elif not config.debug and not config.mail and config.bcc:
+ for mta in [MTA, 'golf.cs.princeton.edu']:
+ try:
+ server = smtplib.SMTP(mta)
+ server.sendmail(FROM, to, msg)
+ server.quit()
+ except Exception, err:
+ print "Mailer error2: failed using MTA(%s) with: %s" % (mta, err)
else:
#print "Would mail %s" %to
logger.debug("Would send mail to %s" % to)
#emailViaRT("rt via golf",
# "It gets to both recipients",
# "soltesz@cs.utk.edu")
- id = emailViaRT("TEST 7",
+ email("Re: [PL #21323] TEST 7",
mailtxt.newbootcd_one[1] % {'hostname_list':"hostname list..."},
- ["soltesz@cs.utk.edu", "soltesz@romcross.org", "soltesz@cs.princeton.edu"])
- print "ticketid: %d" % id
+ [FROM])
+ #print "ticketid: %d" % id
#id = plc.siteId(["alice.cs.princeton.edu"])
#print id
#if id:
git://git.onelab.eu / monitor.git / blobdiff