-def get_ticket_id(record):
- if 'ticket_id' in record and record['ticket_id'] is not "" and record['ticket_id'] is not None:
- return record['ticket_id']
- elif 'found_rt_ticket' in record and \
- record['found_rt_ticket'] is not "" and \
- record['found_rt_ticket'] is not None:
- return record['found_rt_ticket']
- else:
- return None