# Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm #Site Configurations #Name of the site Set($rtname, 'PLC_NAME'); #Site's Organization Set($Organization , 'PLC_RT_HOSTNAME'); #Main email address for contacting the Support Team Set($CorrespondAddress , 'support@PLC_RT_HOSTNAME'); #Default destination email address for replies Set($CommentAddress , 'root@PLC_RT_HOSTNAME'); #System administrator mail address Set($OwnerEmail , 'root@PLC_RT_HOSTNAME'); #Maximum attachment size Set($MaxAttachmentSize , 10000000); #Database configurations #Type of database: Postgresql Set($DatabaseType , 'Pg'); # e.g. Pg or mysql #The name of the database user (inside the database) Set($DatabaseUser , 'RT_DB_USER'); #Password the DatabaseUser should use to access the database Set($DatabasePassword , 'RT_DB_PASSWORD'); #The name of the RT's database on your database server Set($DatabaseName , 'RT_DB_NAME'); #Database host Set($DatabaseHost , 'localhost'); #RT's Database host Set($DatabaseRTHost , 'localhost'); #Webserver paramters #Web path, such as https://rt.domain/web_path Set($WebPath , "/rt3"); # e.g. Set($WebPath , ""); #URL Set($WebBaseURL , "http://PLC_RT_HOSTNAME"); # Set($WebBaseURL , "http://rt.PLC_RT_HOSTNAME"); #Adding plugins #Set(@Plugins,qw(RT::FM)); #Tuning Up the RT Config #Log File Set($LogToFile , 'debug'); Set($LogDir, '/var/log/rt3/'); #rt_debug.log should be created and set to the correct owner(apache ownerand group)/permissions (-rw-r--r--)Set($LogToFileNamed , "rt_debug.log"); #Notify requestor: True (1) Set($NotifyActor, 1); #Send a copy to RT owner: True Set($LoopsToRTOwner , 1); # Try to figure out CC watchers Set($ParseNewMessageForTicketCcs , 1); # pattern to self-identify to avoid loops to itself. Set($RTAddressRegexp , '^(support|monitor|legal|security)@PLC_RT_HOSTNAME$'); Set($WebImagesURL , $WebPath . "/NoAuth/images/"); # need this for below Set($LogoURL, "/misc/logo.gif"); Set($LogoLinkURL, 'http://PLC_WWW_HOSTNAME'); Set($LogoImageURL, "http://PLC_RT_HOSTNAME/misc/logo.gif"); Set($LogoAltText, "PLC_NAME"); 1;