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better formatted auto-reply, with custom-field default value .
author
Stephen Soltesz
<soltesz@cs.princeton.edu>
Sun, 21 Jun 2009 20:48:19 +0000
(20:48 +0000)
committer
Stephen Soltesz
<soltesz@cs.princeton.edu>
Sun, 21 Jun 2009 20:48:19 +0000
(20:48 +0000)
rt3/initialdata
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diff --git
a/rt3/initialdata
b/rt3/initialdata
index
2b3fff8
..
183b7cf
100644
(file)
--- a/
rt3/initialdata
+++ b/
rt3/initialdata
@@
-238,13
+238,14
@@
Description => 'Default Autoresponse template', # loc
Content => 'Subject: AutoReply: {$Ticket->Subject}
Description => 'Default Autoresponse template', # loc
Content => 'Subject: AutoReply: {$Ticket->Subject}
+Hello,
-Greetings,
+Thank you very much for reporting this.
-This message
has been
automatically generated in response to the
+This message
was
automatically generated in response to the
creation of a trouble ticket regarding:
creation of a trouble ticket regarding:
- "{$Ticket->Subject()}",
-a summary of which appears below.
+
+ "{$Ticket->Subject()}"
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].
@@
-258,6
+259,7
@@
you may reply to this message.
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
+{$Ticket->AddCustomFieldValue(Field => 'Problem Category', Value => 'Trivial');}
-------------------------------------------------------------------------
{$Transaction->Content()}
-------------------------------------------------------------------------
{$Transaction->Content()}