-added commands to get and set the ticket status so this can be done automatically...

diff --git a/mailer.py b/mailer.py
index c6a1f4e..bb7c781 100755 (executable)
--- a/mailer.py
+++ b/mailer.py
@@ -34,6 +34,35 @@ def _setupRTenvironment():
        os.environ['RTDEBUG'] = "0"
        return
 
+def setTicketStatus(ticket_id, status):
+       _setupRTenvironment()
+       if ticket_id == None or ticket_id == "":
+               return {}
+
+       cmd = "rt edit ticket/%s set status=%s" % (ticket_id, status)
+       (f_in, f_out, f_err) = os.popen3(cmd)
+       value = f_out.read()
+       l_values = value.split('\n')
+       return "".join(l_values).strip()
+
+def getTicketStatus(ticket_id):
+       _setupRTenvironment()
+       if ticket_id == None or ticket_id == "":
+               return {}
+
+       cmd = "rt show -t ticket -f id,subject,status,queue %s" % (ticket_id)
+       (f_in, f_out, f_err) = os.popen3(cmd)
+       value = f_out.read()
+       l_values = value.split('\n')
+       r_values = {}
+       for line in l_values:
+               if len(line) == 0: continue
+               vals = line.split(':')
+               key = vals[0]
+               r_values[key] = "".join(vals[1:])
+               r_values[key] = r_values[key].strip()
+       return r_values
+
 def setAdminCCViaRT(ticket_id, to):
        # Set ENV Variables/PATH
        _setupRTenvironment()